Service Advisor

Job DetailsJob Location: TCC#3-Plano Pkwy - Plano, TX 75075Job Summary:

Service Advisor is responsible for inspecting and determining repairs needed by visually inspecting a vehicle.

Duties/Responsibilities:

Examine damage to determine the extent of body, structural, mechanical, or interior damage
Prepare estimates to repair vehicle
Explain repair process to customers
Communicate with customers insurance related to damages and obtain repair authorization
Complete vehicle check-in with customer
Explain and communicate repair process, estimated repair time and any updates with the customer
Handle total loss process
Perform final Quality Control inspection
Upon completion of repair work, deliver vehicle to customer
Comply with all TCC’s safety standards, guidelines, and procedures
Perform other related duties as assigned

QualificationsRequirements:

Positive, friendly, and approachable demeanor
Exemplary customer service skills
Exceptional multi-tasking and problem-solving skills.
Excellent organizational skills.
Exceptional verbal and written communication skills
Must be 18 years or older
Valid Driver's License

Education and Experience:

Prior automotive collision estimating experience
Experience with preparing estimates in CCC One preferred
Proficient with a computer and software

Physical Requirements:

Must be able to work safely in a noisy area with many odors present.
Must be able to lift 10 lbs. regularly.
Must be able to bend, stretch, kneel, and squat to perform repairs and inspections.
Must be able to reach below and above shoulder level