Service Advisor
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NELSON AUTO GROUP
Murfreesboro, TN, US
Summary
The Service Advisor serves as the primary point of contact for customers, managing vehicle maintenance needs and repair recommendations. They are responsible for coordinating with technicians to ensure efficient workflow and maintaining high levels of customer satisfaction.
Job Description
Job Details: Job Location: Nelson Mazda Murfreesboro - Murfreesboro, TN, Position Type: Full-Time/Part-Time, Education Level: High School, Salary Range: $48000.00 - $60000.00Base+Commission/year, Service Advisor
Full-Time | 5-Day Work Week | Saturdays Required
$50,000 Base Salary + Performance Bonus
Join a Dealership Focused on the Customer Experience
We are seeking a professional, polished, and customer-focused Service Advisor to join our Mazda team. Mazda owners are passionate about their vehicles and expect an exceptional ownership experience. As a Service Advisor, you will serve as the primary point of contact for our customers, helping them maintain their vehicles while delivering a level of service that builds trust and long-term loyalty.
This position is ideal for an individual who combines automotive knowledge with outstanding hospitality, strong communication skills, and the intuition to anticipate customer needs.
What You'll Do
Deliver a welcoming, professional, and personalized service experience
Build lasting relationships with customers through trust, transparency, and follow-through
Accurately document customer concerns and vehicle needs
Present maintenance and repair recommendations clearly and professionally
Prepare estimates and obtain customer authorization for repairs
Coordinate with technicians to ensure efficient workflow and accurate communication
Keep customers informed throughout the service process
Ensure timely vehicle delivery and a seamless ownership experience
Maintain accurate records and service documentation
Support dealership goals related to customer satisfaction, retention, and service performance
Qualifications: Qualifications
Previous Automotive Service Advisor experience preferred
Automotive dealership experience preferred
College degree preferred, but not required
Strong customer service and hospitality skills
Excellent verbal and written communication abilities
Professional appearance and demeanor
Strong organizational and multitasking skills
Ability to work effectively in a fast-paced environment
Computer proficiency and ability to learn dealership software systems
The Ideal Candidate
The successful candidate will:
Possess exceptional customer service and hospitality skills
Demonstrate strong intuition and emotional intelligence
Anticipate customer needs and proactively provide solutions
Communicate with confidence, professionalism, and empathy
Be highly organized and detail-oriented
Thrive in a team-oriented environment
Maintain a positive attitude and strong work ethic
Be motivated by customer satisfaction and performance-based rewards
Represent the Mazda brand with professionalism and integrity
