Service Administrator / Service Writer - Lowell, AR

Job Details: Job Location: TRA LOWELL - LOWELL, AR, Salary Range: $23.00 - $30.00Hourly, Job Shift: 1st Shift, Service Administrator - Lowell, AR

🚛 Full-Time I Service Writer / Service Advisor

🏭 Transport Refrigeration of NW Arkansas, Inc. – Thermo King Dealer
📍 Lowell, AR

🔗 Apply now: www.trcompanies.com/careers

📣 Become the Hub of a Fast-Moving Service Department

Transport Refrigeration of NW Arkansas, Inc. (TRA), your local Thermo King dealer, is hiring a Service Administrator for our high-volume Lowell, AR service location.

Also known as a Service Writer, Service Advisor, or Service Coordinator, this role helps manage the entire service process - from welcoming customers and opening repair orders to coordinating with technicians, parts, scheduling, and final billing. 

This is a great opportunity for someone with service writer, service advisor, dealership, truck service, diesel shop, automotive, or repair order experience who enjoys a fast-paced environment and takes ownership of keeping jobs moving.

💰 Pay & Benefits

$23–$30.00/hour, based on experience
Full-Time
PTO accrual starts Day 1
Paid holidays
Medical, Dental, & Vision Insurance
Multiple medical plan options
Employer HSA contributions
Employer-paid Life & Long-Term Disability Insurance
401(k) with company match after 1 year
Paid onboarding and hands-on training

✅ Requirements

1+ year of experience as a Service Writer, Service Advisor, or Service Coordinator, or similar role preferred.
Experience in a truck, trailer, diesel, automotive, equipment, dealership, or repair shop environment is a plus.
Strong customer service and communication skills
Ability to multitask and prioritize in a fast-paced environment.
Attention to detail and organizational skills.
Comfortable communicating with customers, technicians, parts personnel, and management.
Ability to learn service order and dealership management software.
Proficiency with Microsoft Word, Excel, and Outlook.
Basic math and billing/invoicing skills.
High school diploma or equivalent
Valid driver's license
Willingness to travel occasionally for training or cross-location support

🚦 What You’ll Do

Greet customers and respond to scheduled, walk-in, and urgent service needs
Open, manage, and close repair orders (ROs) in a high-volume service environment
Gather customer concerns, repair needs, PO information, and payment requirements
Coordinate and prioritize technician jobs and monitor repair progress
Communicate job status and expectations with customers
Partner with the Parts Department to ensure parts availability and accurate parts usage
Collaborate with the Sales Team on customer communication and service needs
Review technician labor, parts, and completed repair documentation
Prepare accurate invoices and complete final billing
Process COD payments and maintain the cash drawer
Register serialized parts as required
Answer inbound service calls and route calls appropriately
Assist with weekly payroll support and other service department needs
Maintain accurate service records and customer documentation

🎯 Why You’ll Succeed at TRA

We're a Thermo King dealership providing service and support around the clock. Our customers depend on us to keep critical transportation equipment operating, so our Service Administrators need to be organized, responsive, and comfortable working with urgency.

You'll thrive here if you:

Stay calm and professional when things get busy
Keep multiple jobs moving at the same time
Communicate clearly with customers and internal teams
Pay attention to the details that keep repair orders and billing accurate
Take ownership rather than waiting to be told what needs to be done
Enjoy being the connection between customers, technicians, parts, and management

🌟 About Transport Refrigeration of NW Arkansas

Transport Refrigeration of NW Arkansas, Inc., is a growing Thermo King dealership, specializes in temperature control systems for heavy-duty trucks, trailers, and transportation equipment. 

Our customers depend on us when their equipment needs to keep moving. We provide 24/365 emergency service and are committed to being responsive, dedicated, empathetic, creative, and ethical in everything we do.

🎥 Learn more about us:
https://youtu.be/VYb6Xzu2dI0

📩 Apply today!

If you're an experienced Service Writer, Service Advisor, Service Coordinator, Service Administrator, Truck Service Advisor, or Repair Order Specialist looking for a fast-paced opportunity in Lowell, AR, we'd like to hear from you!

Transport Refrigeration of NW Arkansas, Inc. is an Equal Opportunity Employer.
Direct applicants only – no recruiting agencies.
Qualifications: