Service Administrator
Boost your chances before you apply.
LASSETER TRACTOR CO INC
Douglas, GA, US
Summary
The Service Administrator manages the administrative workflow and paperwork for the Service Department, including opening work orders and processing warranty claims. They also supervise Service Clerks, assist with staff training, and ensure accurate reporting and customer data management.
Job Description
Job Details: Job Location: Douglas - Douglas, GA, Salary Range: Undisclosed, Manage the administrative work flow and paperwork for the Service Department. Assist the Service Location Manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.
Responsibilities:
Opens work orders as directed by the Service Location Manager and reviews work orders for completeness and accuracy prior to customer billing
Assists with the development and implementation of training of service personnel and may complete performance reviews of service staff
Assists in the implementation and management of the Service Department’s processes and procedures
Supervises Service Clerks in daily job responsibilities
Handles customer calls and schedules Service Technicians
Updates customer profiles using equipment, hours, or other information from the customer work orders
Assists Service Clerk in creating and transferring JD LINK accounts
Prepares Service Technician efficiency reports
May assist with Service Technician learning paths
Processes warranty and product improvement claims including the computation of charges, submission and follow-up
May assist the Service Location Manager in developing, implementing and managing processes and procedures
Understands and ensures adherence to corporate and customer data policies
Follows all safety rules and regulations in performing work assignments
Performs other duties as assigned
Qualifications:
3+ years’ experience as a Service Clerk or equivalent
Ability to lead and motivate others
Basic knowledge of accounting practices
Willingness to learn and work hard
Ability to use standard desktop load applications such as Microsoft Office and internet functions, including Lasseter business systems
Knowledge of Deere and competitor equipment, and other allied products
Ability to work extended hours and weekends and willingness to be on-call 24/7
Knowledge of office procedures
General understanding of mechanical/technical terms is preferred
High School Diploma or equivalent experience
Lasseter Tractor Company is a family owned John Deere dealership offering the full line of John Deere products, parts, and service for agriculture, commercial and residential use. Although we specialize in John Deere products, we also have a vast knowledge and inventory of many other quality brands. Of course John Deere leads that list, but we also carry KMC, Amadas, Brown, Unverferth, Rhino, Vans, Lewis Brothers, Athens, and Kuhn, as well as Soil Max drain tile plows.
Company size
201-500 employees
Industry
Manufacturing
Org type
Partnership
Headquarters
Moultrie, Georgia
Lasseter Tractor Company is a family owned John Deere dealership offering the full line of John Deere products, parts, and service for agriculture, commercial and residential use. Although we specialize in John Deere products, we also have a vast knowledge and inventory of many other quality brands. Of course John Deere leads that list, but we also carry KMC, Amadas, Brown, Unverferth, Rhino, Vans, Lewis Brothers, Athens, and Kuhn, as well as Soil Max drain tile plows.
Company size
201-500 employees
Industry
Manufacturing
Org type
Partnership
Headquarters
Moultrie, Georgia
