Buca Server

About the Role:

As a Buca Server of Portofino, you will play a vital role in delivering an exceptional dining experience to our guests by providing attentive, friendly, and efficient service. Your primary focus will be to ensure that each guest feels welcomed and valued, guiding them through our menu offerings and accommodating their individual preferences. You will collaborate closely with kitchen and bar staff to ensure timely and accurate delivery of food and beverages. Maintaining a clean and organized work environment while adhering to health and safety standards is essential. Ultimately, your efforts will contribute to the restaurant’s reputation for outstanding hospitality and customer satisfaction.

Minimum Qualifications:

• Previous experience as a server in a fast-paced restaurant environment.
• Basic knowledge of food and beverage service standards.
• Ability to communicate clearly and effectively with guests and team members.
• Capability to stand and walk for extended periods during shifts.
• Legal eligibility to work in the United States.

Preferred Qualifications:

• Experience working in an Italian or upscale casual dining restaurant.
• Familiarity with point-of-sale (POS) systems and order management software.
• Certification in food safety or alcohol service (e.g., ServSafe).
• Strong multitasking skills and ability to work well under pressure.
• Demonstrated ability to upsell menu items and enhance guest experience.

Responsibilities:

• Greet and seat guests promptly and courteously, ensuring a positive first impression.
• Present menus, explain daily specials, and answer questions regarding ingredients, preparation methods, and dietary restrictions.
• Take accurate food and beverage orders and enter them into the point-of-sale system efficiently.
• Coordinate with kitchen and bar staff to ensure timely preparation and delivery of orders.
• Check in with guests during their meal to ensure satisfaction and address any additional needs or concerns.
• Process payments accurately and handle cash or credit transactions securely.
• Maintain cleanliness and organization of the dining area, including tables, chairs, and service stations.
• Adhere to all food safety, sanitation, and alcohol service regulations.

Skills:

The required skills such as clear communication and customer service are essential for engaging with guests and understanding their needs to provide personalized recommendations. Attention to detail and organizational skills help in accurately taking orders and ensuring timely delivery, which enhances overall guest satisfaction. Physical stamina is necessary to manage the demands of a busy dining environment, including standing and moving for long periods. Preferred skills like familiarity with POS systems streamline order processing and payment handling, improving efficiency. Additionally, knowledge of food safety and upselling techniques supports maintaining high standards and increasing restaurant revenue.