Server (Primary and Secondary)
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Momiji Barbur
Portland, OR, US
Summary
Responsible for greeting customers, taking food and drink orders, and delivering meals while ensuring high-quality service. Duties include managing payments via POS, performing cleaning tasks, and assisting in the kitchen or tempura stations.
Job Description
Description
About us:
Momiji started as a small 5 tabletop sushi restaurant and bar in 2010. We are a fast-growing brand that is changing the way people experience and enjoy food. We are proudly building a reputation for serving traditional yet creative sushi, while providing a clean, safe, and welcoming environment. This reputation is only possible with individuals who are team oriented, passionate, and dedicated to offering great customer service. We promote from within and look for employees who have a strong desire to grow and learn. We are also family owned and operated, so you are important to us!
Benefits of joining the team include:
- Medical Insurance
- Dental Insurance
- Paid Time Off
- Sick Time
- Simple IRA
- Employee Discount
Momiji is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We credit our continued success and growth to initiatives that promote diversity throughout the company and our communities, so come roll with us and be a part of our team!
Position Summary
A Server also known as a Food Server, Waiter, or Waitress, is responsible for answering menu questions, taking food and drink orders from patrons, and delivering their food to them. Their duties include greeting customers, explaining menu items, taking orders, communicating with the kitchen staff, and balancing dishes as they are brought to the table.
Essential Duties and Responsibilities
- Greets and seats customers
- Answers questions about the menu and makes recommendations, including upselling
- Accurately takes orders and communities them to the kitchen staff
- Understands and communicates any food allergies or special instructions to the kitchen staff
- Follows OLCC guidelines for alcohol orders and service
- Answers the phone and takes orders
- Ensures that all orders are filled quickly and accurately, and that the food is high quality
- Provides attentive service to customers, such as refilling drinks as needed and checking on guests needs during the meal and updating them on the status of their order
- Promptly addresses any customer service issues and refers them to the appropriate person if necessary
- Performs cleaning and sanitation duties, such as server station and tables.
- Taking and processing customer payments using a POS system.
- Operates all functions of the POS system including discounts and rewards
- Completes side prep work such as cutting cucumbers, refilling condiments, and doing dishes.
- Packs up to go orders and ringing out customers.
- Works in the Tempura station as needed.
Other Duties and Responsibilities
- Assists the kitchen staff as needed.
- Cleans outside of server area and dishes as needed.
- Other duties as assigned
Requirements
Qualifications and Skills
- Excellent customer service skills and the ability to set the tone and atmosphere for not only the customers but other staff members
- Ability to multitask and work in a faced paced environment at a consistent tempo.
- Must have a good and cheerful outlook
- Must have a good understanding of menu
- Must be dependable and have a good attendance record
- Ability to work in a team environment and communicate effectively
- Must be able to follow all health and safety policies and procedures.
- Must be able to operate a Point of Sale (POS) system, and other electronics in the store such as an iPad.
- Must have a valid food handler and OLCC cards, or the ability to obtain one within 30 days of hire.
- Must be able to function in the Support delivery, primary server, secondary server, server help, Togo, prep/delivery, and tempura stations.
Physical Requirements and Job Conditions
- Ability to stand and walk continually throughout the entire shift
- Ability to lift, carry, deliver, and serve from trays weighing up to 50 lbs. throughout entire shift
- Ability to balance a serving tray with one hand and distribute food with the other
- Ability to bend, stoop and reach while carrying items up to 50 lbs.
- Exposure to extreme heat, steam, and cold present in a kitchen environment
- Must have manual dexterity to cut and chop foods and perform other related tasks.
Other
- This position is not eligible for telework, flex schedule or additional holidays.
