Server - MJ23 Sports Bar & Grill
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Michael Jordan's Steak House and MJ23 Sports Bar & Grill
Montville, CT, US
Summary
The Server is responsible for greeting guests, taking food and drink orders, and ensuring a personalized dining experience. They must maintain knowledge of the menu and assist in training new staff while adhering to restaurant policies.
Job Description
Description
About Us
MJ23 is a collaboration between Cornerstone Restaurant Group (CRG) and the greatest athlete of his generation, Michael Jordan. Located in the Mohegan Sun Casino in Connecticut, MJ23 is a modern sports bar featuring elevated bar food, craft beer and cocktails, and plenty of TVs to enjoy the game. While our delicious burgers and wings attract customer attention, it is CRG's Heartfelt Hospitality that creates a truly memorable experience for our guests.
Server Responsibilities
- Greet guests, accurately take food and drink orders and enter them into the point of sale system.
- Accurately record and account for all items ordered, process payments, and balance all sales/receipts in compliance with restaurant policies and procedures.
- Make a constant effort to tailor service and add personalization.
- Participate in daily service meetings.
- Take ownership of designated station.
- Maintain a comprehensive knowledge of menu items, food preparation techniques, and culinary terminology.
- Articulately describe all menu items, including daily additions to the menu.
- Conduct ongoing cleaning and maintenance of workstations according to established restaurant procedures.
- Assist other stations whenever necessary.
- Assist in training new service staff.
- Report problem situations to management immediately.
- Attend mandatory meetings when scheduled.
- Always recommend specials, meals, appetizers, and/or beverages to the guests in an upselling manner and answer any questions.
- Monitor guests to fulfill additional requests.
- Communicate any difficulties, guest comments, and other relevant information to your manager.
The preceding reflects management’s definition of essential functions for the Server position but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or for other reasons.
Server Benefits
- Generous Paid Vacation (earn immediately, up to 40 hours in your first year)
- Paid Sick Leave
- Premium holiday pay
- Dining Discount and Family Meal
- Medical, Dental and Vision insurances (must average 30 hrs/week)
- Voluntary Short-Term Disability, Voluntary Critical Illness, and Voluntary Critical Accident Insurances Offered
- Naturalization Exam Reimbursement
- Referral Program Bonus
- Pre-tax Commuter Benefits
Requirements
- Sunday & Monday availability is required.
- At least 18 years of age.
- A high school education or equivalent.
- Able to perform server and bus person’s duties.
- Read, write, speak, and understand English comprehensively.
- Have basic math skills.
- Basic computer skills preferred.
- 1-2 years of experience.
- Able to deal with guests in a professional manner while maintaining a composed demeanor in high stress situations.
- Ability to lift and carry objects weighing up to 20 pounds on a regular basis.
- Frequent long periods of standing and walking are expected during the workday.
- Ability to reach for objects and stoop or bend as needed to perform job duties.
- This position may involve visual and auditory tasks, including the ability to see and hear adequately to perform job functions.
