Server - Fine Dining - Orchid Room (PT)

Overview

South Florida’s beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is a home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches, resulting in extraordinary experiences. The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and well-being. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

We currently have an opportunity for a well-rounded and seasoned Fine Dining Server - Orchid Room PT to join our Pier Sixty-Six Club team! You will be an integral member of the team that creates distinctively different and authentic experiences for our club member. You will be responsible for greeting patrons, taking orders, serving food and beverages, and checking on member satisfaction. You will use the freedom to go the extra mile to turn member interactions into moments of magic.

Reporting to the Orchid Room General Manager you will support and provide excellent service at our new high-end brunch all day concept, located on the lobby level of our iconic resort. This high-volume requires a passion for personalized service and guest engagement. The new hot spot in Fort Lauderdale will offer luxury products and service, in a dynamic environment.  

Responsibilities

• Able to explain ingredients, preparation techniques and available substitutions
• Knowing of and able to talk to customers about daily specials
• Be detail oriented
• Provide meal recommendations and wine pairing suggestions
• Thorough knowledge of FORBES standards
• Serve food courses and alcoholic beverages to guests
• Set tables according to service standards
• Answer questions on menu selections to guests
• Communicate with the kitchen regarding menu questions, the length of wait, recooking orders, and product availability
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
• Record transaction in InfoGenesis system at time of order
• Check in with guests to exceed guest satisfaction with each food course and/or beverages
• Maintain cleanliness of work areas, china, glass, etc., throughout the day
• Complete closing duties, including restocking items, turning off lights and fire pit, looking all doors etc.
• Present physical and accurate check – 2 copies to guests and process payments
• Ensure uniform and personal appearance are clean and professional
• Welcome and acknowledge all guests according to company and five-star standards
• Run food and bus tables when you find extra time
• Anticipate and address guests service needs
• Speak with others using clear and professional language
• Develop and maintain positive working relationships with others and support your team to reach common goals
• Ensure adherence to quality expectations and standards
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
• Thank guests with genuine appreciation
• Perform other reasonable job duties as requested by Supervisors

Additional Duties & Responsibilities:

• Adhere to departmental policies and procedures
• Effectively communicate with peers, management, line, and front-of-the-house employees
• Practice effective listening: (seek to understand)
• Perform related duties as required
• Be responsible for the cleanliness of the immediate work area as well as the general property
• Subscribe to proper grooming, dress and uniform standards as set forth by Company policy
• Be courteous to all guests and coworkers
• Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Team Member Handbook
• Be familiar with all Resort services/features and local attractions/activities to respond to guest inquiries accurately
• Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware, and garnishes at Pier Sixty-Six.

Qualifications

• Energetic, enthusiastic, and motivational individual
• Must be able to speak, comprehend, read, and write English
• Must have effective communication skills
• Ability to implement and uphold service standards
• Ability to prioritize and organize work assignments
• Ability to interact with all associates and guests of the resort
• Ability to work well in stressful, high-pressure situations
• Must be able to stand or walk for long periods of time
• Ability to work flexible shifts, including evenings, weekends, holidays, and extended periods during high-volume operations.

Experience, Education, & Licensure

• Minimum 2 years in fine dining service experience in addition to knowledge of sideboard service.
• Hotel and or club experience preferred
• High School diploma preferred

As a valued member of the CoralTree team, you will receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Complimentary team member meals
• Complimentary room nights at CoralTree Hospitality managed properties

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort