Server

Job DetailsLevel: EntryJob Location: Vista, CA 92084Position Type: Part TimeSalary Range: $17.50 - $17.50 HourlyJob Shift: Any 

Base Pay $17.50 + gratuity and tips

Compensation: Average total earnings (base + gratuity and tips) $21.50

Shifts:  AM and PM shifts available; 5:00-10:30 AM and 4:00 PM-Close shifts available

ABOUT THE COMPANY

Cal-a-Vie Health Spa is a world-renowned, award-winning all-inclusive luxury wellness resort located in the scenic hills of North County San Diego. Inspired by the charm and elegance of the French countryside, Cal-a-Vie offers an immersive, transformational retreat that blends personalized wellness, world-class fitness, holistic spa therapies, and Michelin-inspired cuisine.

Recognized by Condé Nast Traveler 5 years in a row, Travel + Leisure, Forbes, U.S.A Today & Newsweek, Cal-a-Vie has been named among the Top Destination Spas in the world for multiple years running. From our intimate 32-guest setting to our exceptional 5 to 1 guest-to-staff ratio, we create an unparalleled level of care and service rooted in luxury hospitality.

Our mission is to empower every guest to experience profound well-being however that may be for them, and to create a supportive and inspiring workplace where passionate professionals can thrive in their careers.

POSITION PURPOSE

Responsible for offering guests an enjoyable, expertly served meal reflecting the high customer service standards of Cal-a-Vie Health Spa.  The server must anticipate guests’ needs and monitor the table(s) during their meals.  A server must maintain a professional appearance and friendly attitude toward guests, other employees and management staff at all times.

ESSENTIAL FUNCTIONS

Create and maintain a welcoming, energetic, friendly and caring atmosphere always for all guests, co-workers and supervisors
Have a thorough knowledge of Cal-a-Vie Spa’s mission and values and honor them
Perform set-up, clean-up and closing duties as specified on the side work checklist
Provide professional, courteous, and efficient food and beverage service to guests
Maintain high standards of personal appearance, cleanliness, professional demeanor and attitude in accordance with the Cal-a-Vie policy
Greet guests on arrival and offer courteous farewells upon departure, maintaining a friendly tone and welcoming demeanor at all times
Maintain thorough knowledge of menu items to accurately answer guest questions
Perform set-up, clean-up, and closing duties as specified on the side work checklist
Follow the established table service procedures
Serve meals by course, placing dishes accurately with awareness of menu items and guest dietary restrictions
Monitor guest satisfaction and promptly replenish water and beverages as needed
Maintain cleanliness of tables, dining room, and service areas
Promptly communicate guest requests or concerns to the Shift Leader
Train new servers on service standards and guest etiquette
Demonstrate teamwork by assisting coworkers
Take initiative during downtime to complete tasks
Maintain availability for special events, including weddings, buyouts, and corporate retreats
Participate in ongoing training and staff meetings
Perform additional duties as assigned to support operational needs, including transporting items, dishwashing, and stocking/rotating inventory

POSITION QUALIFICATIONS

Education/Certification:  High School Diploma or equivalent; San Diego County Food Handler Certified

Knowledge: Knowledge of restaurant/banquet operations including foods, beverages, supervisory aspects, service techniques and guest interaction

Experience: One year server experience (preferred), however we are willing to train the right individual with an interest in hospitality; familiarity with banquet serving a plus

Skills/Abilities:  Exhibits excellent written and verbal communication skills in English, maintaining a calm, professional, and respectful demeanor with all individuals.

Availability: Ability to work a flexible schedule including early shifts that begin at 5am and weekends, weekdays, evenings and some holidays; open availability preferred

WORKING CONDITIONS AND ENVIRONMENT

(i.e., necessary travel, unusual work hours, unusual environmental conditions, etc.)

Analysis of Physical Demands (Walking, lifting, equipment, operation, etc.)

Occasional exposure to chemical products
Requires climbing step stools/ladders to clean areas of the kitchen
Frequent exposure to noise from the dish machine
Requires working in both inside and outside environmental conditions
Must be able to lift up to 20 lbs. 1-33% of the time
Ability to bend, kneel, squat, or reach for intermittent periods 67 – 100% of time
Ability to climb and lift for intermittent periods 1-33% of time
Repetitive movement of arm at shoulder for intermittent periods 67 – 100 % of time
Repetitive movement of both hands for intermittent periods 67 – 100%  of time
Pushing/Pulling up to 10 lbs. 67 – 100% of time
Ability to twist neck and/or body for intermittent periods 67 – 100% of time
Ability to stand and walk for intermittent periods 67-100% of time
Frequently required to speak and hear