Server
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Uptown Alley_Uphoff Ventures LLC
VA
Summary
The server is responsible for providing excellent customer service and ensuring an enjoyable dining experience for guests. Key duties include upselling, processing payments, managing table turnover, and maintaining menu knowledge.
Job Description
Benefits:
- Fun and Exciting Work Environment
- Culture & Community - engaging team events, monthly team recognition
- 401k, Roth IRA
- Financial Security - competitive salary, incentive bonus structure
- Generous Paid Time Off Policies
- Work-Life Balance - Flexible working schedule
- Health & Wellbeing - company sponsored health and vision insurance
- Professional Development
Role Purpose:
The purpose of a server at Uptown Alley is to provide excellent customer service and ensure that guests have an enjoyable dining experience.
Key Responsibilities:
- Strategic and Financial Responsibilities
- Upselling and Revenue Generation
- Payment Processing
- Table Turnover and Seating Optimization
- Operational Responsibilities
- Compliance and Safety
- Problem Resolution
- Menu Knowledge
- Customer Service Responsibilities
- Customer Satisfaction
Education & Qualifications:
- Certifications in food safety and sanitation, such as ServSafe or Safe Food Handling
- High School Diploma or Equivalent
- Physical Stamina and Endurance-ability to stand for long periods, lift heavy objects, and perform repetitive tasks in a hot and demanding kitchen environment
Experience:
- Servers should have prior experience working as servers in a restaurant or hospitality setting
- Strong understanding of front-of-house operations, including customer service techniques, order taking, and table service
- Desirable - Previous experience in a high volume restaurant
Skills & Competencies:
- Customer Service Orientation
- Communication Skills
- Attention to Detail
- Technological Proficiency
- POS Systems
- Reservation Systems
Personal Qualities:
- Self starter- driven and motivated work ethic, the ability to be resilient, the ability to be adaptable, empathy, ability the strategic thinker, collaborative, customer focused, results-driven.
Languages:
- English
- Desirable - Spanish
Pay: $5 per hour plus tips
Department: Operations/Culinary
Location: On-Site
Travel Required: No
Working Pattern: Monday-Friday, Weekends, Nights, Holidays
Reports To: General Manager/AGM
Collaborates With: Management team, Administrative support
Supports & Engages With: FOH, BOH
When arriving at an Uptown Alley, our guests are immersed in excitement and intrigue, anticipating the unknown of what is awaiting them with portal glimpses of what is to become the perfect mini-vacation, transported from the day-to-day grind of reality. There is something for everyone, especially families and young adults, delivered in a safe, inviting environment.
Uptown Alley is a unique entertainment and restaurant concept created to provide guests of all ages hours of memories, featuring state-of-the-art bowling, a full-service restaurant serving Americana classics, video and prize games, a high-tech laser tag & virtual reality, billiards, high-energy bars, the latest in audio/video technology, a sports theater, live entertainment and the exhilarating ultra lounge, with bowling, for adults.
With multiple private party rooms, our venues can host up to 1,500 guests for corporate meetings/events, social parties, school functions and special celebrations.
Company size
201-500 employees
Industry
Entertainment Providers
Org type
Privately Held
Headquarters
Midlothian, VA
When arriving at an Uptown Alley, our guests are immersed in excitement and intrigue, anticipating the unknown of what is awaiting them with portal glimpses of what is to become the perfect mini-vacation, transported from the day-to-day grind of reality. There is something for everyone, especially families and young adults, delivered in a safe, inviting environment.
Uptown Alley is a unique entertainment and restaurant concept created to provide guests of all ages hours of memories, featuring state-of-the-art bowling, a full-service restaurant serving Americana classics, video and prize games, a high-tech laser tag & virtual reality, billiards, high-energy bars, the latest in audio/video technology, a sports theater, live entertainment and the exhilarating ultra lounge, with bowling, for adults.
With multiple private party rooms, our venues can host up to 1,500 guests for corporate meetings/events, social parties, school functions and special celebrations.
Company size
201-500 employees
Industry
Entertainment Providers
Org type
Privately Held
Headquarters
Midlothian, VA
