Senior Technician SME

Senior Technician - Subject Matter Expert (SME)
Radwell International LLC | Production
Full-Time | Hourly | On-site
Schedule: Monday-Friday – 7:00am to 4:00pm or 10:00am to 7:00pm
1 Millennium Drive, Willingboro, NJ 08046

Summary

Radwell International is seeking a highly skilled Senior Technician - Subject Matter Expert (SME) to serve as a technical leader within our Production team. This role is designed for experienced repair professionals who are passionate about sharing their expertise, mentoring developing technicians, and helping drive growth within their area of specialization.

In addition to performing advanced electronic and electro-mechanical repairs, the Senior Technician SME serves as a key technical resource for the department by supporting troubleshooting efforts, establishing best practices, improving quality standards, and helping technicians develop their skills. This position is ideal for a proven technical expert who enjoys both hands-on repair work and coaching others to succeed.

Key Responsibilities

• Perform bench-level electronic and electro-mechanical repairs using advanced troubleshooting, repair, and soldering techniques
• Serve as a subject matter expert within your designated product area
• Support and mentor technicians by sharing technical knowledge, troubleshooting techniques, and repair best practices
• Assist with onboarding, training, and development of new technicians
• Serve as a technical resource for department leadership and technician teams
• Help improve repair quality, capabilities, and overall department performance
• Participate in technical planning, process development, and work instruction creation within your area of expertise
• Support technician development initiatives and retention efforts across the organization
• Collaborate with management to identify opportunities for capability growth and service expansion
• Meet established productivity and repair output goals while maintaining high quality standards
• Contribute to continuous improvement initiatives and technical development projects

What We Are Looking For

• Minimum of five years of bench repair experience within your product area of expertise
• Demonstrated subject matter expertise in industrial electronics or industrial controls repair
• Strong mentoring and coaching abilities with a passion for developing others
• Advanced troubleshooting and diagnostic skills
• Ability to work independently while supporting team development
• Strong attention to detail and commitment to quality workmanship
• Proven ability to maintain productivity while delivering exceptional repair quality
• Strong communication and collaboration skills
• Must provide personal tools as specified by the hiring manager

Knowledge and Skills

• Advanced industrial electronics troubleshooting abilities
• Strong soldering and component-level repair skills
• Understanding of industrial controls repair processes and methodologies
• Strong computer proficiency
• Ability to multitask and prioritize effectively
• Ability to perform efficiently in a fast-paced environment
• Strong problem-solving skills
• Ability to work independently and make technical decisions
• Excellent communication and mentoring skills
• High attention to detail and quality standards

Education and Experience

• High School Diploma required
• Technical School Certification in a related technical field required
• Five or more years of bench-level repair experience within your area of expertise preferred
• Industrial controls, electronics, or technical repair experience required
• Technical or industrial product knowledge preferred

Certifications

• Technical School Certification in a related field required

Compensation & Bonus

The recruiting base salary range for this full-time position is $30.00-$34.00 per hour.

Within the base pay range, individual compensation is determined by job-related skills, experience, and relevant education or training.

This role is eligible for commission after successful completion of the introductory 90-day period.

Radwell Benefits

• Medical, dental, and vision coverage starting Day 1 of employment.
• Company-sponsored short-term and long-term disability
• Company-paid $50,000 life insurance
• 401(k) with company matching
• 15 PTO days (accruing from day 1, available immediately)
• Paid company holidays
• Free onsite gym
• Additional voluntary benefits available to full-time employees

Work Schedule

This position is typically scheduled Monday through Friday from 8:00am to 5:00pm and/or 10:00am to 7:00pm with a one-hour lunch break. Scheduled overtime, including Saturdays, may be required based on business needs and customer service requirements. Employees are expected to maintain adherence to attendance, scheduling, and coverage policies.

Work Environment

This position operates within a warehouse and repair facility environment. Employees work with industrial electronic and electro-mechanical equipment, diagnostic tools, soldering equipment, and other repair-related devices. Frequent standing, walking, and repetitive hand motions are required. Occasional lifting up to 50 pounds may be necessary. Employees are required to follow all company safety policies, wear approved company apparel, maintain identification badges, and adhere to all workplace safety requirements.

Radwell International LLC is an equal opportunity employer.