Senior Technical Account Manager

Position overview

This position reports to the Senior Director of Analytics & Technical Account Management. As a senior member of the TAM team, you'll own the technical execution of AU measurement for a book of Adelaide's most complex accounts, resolve tag and ingestion issues end-to-end, and partner with Product on the automation and process improvements that scale the team's work. Day-to-day activities include campaign setup and QA, issue resolution, Excel and Looker-based data exploration, and client-facing technical support.

We're seeking a candidate with 4+ years of hands-on experience in ad operations, ad measurement, or programmatic advertising.

We have a NYC office and a London WeWork, but operate as a remote-friendly company with flexible work options.

What you'll learn

An important part of our culture is continuous learning and the open sharing of ideas. We offer:

• Access to a broad network of investors and advisors who can help you and your team succeed
• Mentorship from executives with decades of experience in adtech and media
• Regular internal knowledge-sharing sessions
• An education budget to support ongoing professional growth and development

In this role you'll learn:

• Gain a deep understanding of attention metrics and media quality measurement
• Work alongside Technical Account Managers to develop scalable campaign execution and measurement solutions that support our clients and internal teams
• Learn how business units collaborate by working within a transparent, cross-functional environment

Core responsibilities

• Managing Ad Operations and Trafficking for Adelaide advertiser and publisher campaigns, ranging from campaign set up and generating tags to ensuring measurement fidelity
• Troubleshooting and QA for live trackers while defining processes to automate this workflow in conjunction with both Product & Engineering teams
• Own integrations with new publishers and partners, which may involve debugging of JavaScript and HTML
• Analyzing granular measurement-based data to help improve upon our tracker development and implementation
• Excel and Looker to explore, clean, and filter data in preparation for analysis
• Serve as an escalation point for other TAMs on complex measurement and implementation issues, and share knowledge to raise the technical bar across the team
• Provide client-facing technical guidance on kickoff calls and via email, resolving measurement questions and issues
• Stay updated on the latest developments and best practices in the digital media industry

What you'll bring

• 4+ years of experience in ad operations, ad measurement, or programmatic advertising, with hands-on tag implementation and troubleshooting work
• Advanced JavaScript and HTML familiarity in the context of ad tags and tracking pixels — you've personally debugged live trackers using browser DevTools, and are familiar with proxy tools like Charles or Fiddler
• Strong Excel skills, including pivot tables, lookups, and formula-based data prep for validation and backfill workflows
• Experience with Looker, SQL, or similar tools for exploring measurement data
• Structured troubleshooting instincts — you can walk through your diagnostic process for a broken tag or a reporting discrepancy and know when to escalate vs. dig deeper
• Excellent client-facing communication; you can translate technical concepts for non-technical stakeholders and hold your own on a kickoff call
• Bachelor's degree preferred but not required if you have equivalent hands-on experience

Benefits

Health & Wellness

• Medical, dental, and vision insurance
• Paid time off
• Parental leave
• Employee development & wellness stipend 
• Holiday break
• Volunteer time off

Financial & Compensation

• Competitive salary
• Performance-based quarterly bonus
• Stock options
• 401(k) retirement plan

Workplace & Equipment

• Remote-first environment
• New York office access
• Access to available WeWork spaces 

Equal Employment Opportunity (EEO) Statement

Adelaide is proud to be an Equal Opportunity Employer, committed to fostering a diverse, equitable, and inclusive workplace where all employees can thrive. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

Our commitment to equal opportunity employment extends beyond basic compliance to encompass the active cultivation of a workplace that values different perspectives, backgrounds, and experiences.