Senior Systems Support Engineer

Our client, a world
leader in life sciences and biotechnology, is looking for a “Senior
Systems Support Engineer" based in Pleasanton, CA.

Job Duration: Long
Term Contract (Possibility Of Extension)

Pay Rate : $79/hr on W2

Company Benefits: Medical, Paid Sick
leave, 401K

Travel: Local travel to Santa
Clara, CA as needed

Job Overview

Seeking a Senior
Systems Support Engineer to support laboratory instruments, software, and
networked systems used across R&D and Clinical Operations. This role has a strong
focus on networking and connectivity, along with hands-on instrument
installation, qualification, maintenance, and troubleshooting.

Key Responsibilities

• Install,
  relocate, deinstall, qualify, and perform preventive maintenance and
  repairs on laboratory instruments and systems.
• Troubleshoot
  instrument hardware, software, and network connectivity issues and perform
  root-cause analysis.
• Manage
  IP addressing and connectivity for networked laboratory instruments.
• Configure
  and troubleshoot Fortigate firewalls, VLANs, switches, routing,
  DNS/DHCP, and related network infrastructure.
• Provide
  onsite and remote IT/networking support for R&D and laboratory
  environments.
• Manage
  service requests and coordinate/triage issues through ServiceNow.
• Document
  service, maintenance, and qualification activities accurately in equipment
  management systems.
• Execute
  and support IQ/OQ qualification activities and work within applicable
  FDA/ISO requirements.
• Provide
  technical guidance and training to team members as expertise develops.

Required Qualifications

• Associate
  degree in Electrical/Electronic Engineering, Computer Science,
  IT/Networking, or equivalent experience.
• 5+
  years of experience supporting medical/laboratory equipment and/or
  networked systems in R&D, hospital, or clinical laboratory
  environments.
• Hands-on
  experience with IP addressing/subnetting, VLANs, switches, routers, and
  firewalls.
• Direct
  experience configuring and troubleshooting Fortigate or similar
  firewall/network security appliances.
• Working
  knowledge of TCP/IP, DNS, DHCP, VPN, and firewall rules.

Preferred

• Networking
  certification such as CCNA, Network+, or Fortinet certification.

If interested, please
send us your updated resume at

[email protected]/[email protected]