Senior Strategic Operations Manager

On a regular basis you will

• Immerse yourself in data, uncovering insights that drive strategic decisions and proactively investigating operational trends
• Develop and maintain dashboards that tell meaningful stories about operational performance
• Conduct deep-dive analyses that answer critical business questions and reveal optimization opportunities
• Lead and manage complex operational projects from conception through completion
• Coordinate cross-functional initiatives that span multiple departments and stakeholders
• Develop project timelines, track deliverables, and ensure accountability across teams
• Facilitate meetings, workshops, and strategic planning sessions
• Transform analytical findings into structured improvement projects with clear outcomes
• Manage operational process improvements and implementation of new workflows
• Serve as a strategic partner to operations leadership, extending their capacity to drive multiple initiatives
• Present findings and project updates confidently to stakeholders at all levels
• Anticipate business needs by staying ahead with both analytical insights and proactive project planning
• Become the go-to person for both data questions and operational project execution
• Bridge the gap between data insights and practical business implementation

You’re gonna crush it if

• You have 4+ years of experience pairing analytical rigor with hands-on operational ownership. We are especially interested in candidates who have worked in management consulting and at either a two-sided marketplace, or in legal technology.
• You have advanced proficiency in SQL, data manipulation and visualization. You are highly adept at using Excel and business intelligence tools like Omni.
• You have proven project management experience with ability to lead cross-functional initiatives and manage multiple stakeholders
• You switch context without losing the thread. You can drive several unrelated workstreams at once and still catch the detail that matters in each one
• You have high emotional intelligence and read a room well. You earn credibility with colleagues, and you disagree productively
• You have strong organizational skills with experience managing competing priorities and complex timelines
• You have inherent curiosity and analytical follow-through - you can’t help but ask “why?” and love using data and logic to explore solutions
• You have excellent communication skills with ability to present to both technical and non-technical audiences
• You have a self-starter mentality with ability to prioritize, meet deadlines, and identify opportunities with limited oversight
• You thrive in fast-paced, high-growth environments with comfort in ambiguity and rapid change

Bonus points for

• You have experience with Snowflake
• You have familiarity with modern data stack technologies such as dbt and Fivetran
• You have knowledge of the legal tech industry or professional services
• You have experience with Python or R for data analysis
• You have an understanding of machine learning concepts and applications
• You have experience working with operational teams in complex service-based businesses

Compensation & Benefits

• Salary - $125,000 - $155,000
• Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental
• Wellness/Mental Health - shared benefits to be used among employees and families
• Flexible Paid Time Off - allowing employees to find balance in their lives
• Options of Equity - we know our success is nothing without our team
• Access to a 401k through Guideline
• A home office setup and a monthly stipend to offset internet and phone costs

Application Information

• Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs.
• Applicants needing special assistance or accommodations for interviews or website access should contact us at [email protected].
• Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended.
• Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications.
• Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information that may be included on a resume or application, is collected and stored in our system. Still, we never disclose or sell your personal information.
• Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.