Senior Remote Building Controls Technician

The Building People, LLC, has a position open for a full-time Senior Remote Building Controls Technician to provide fully remote support for building automation and operational technology (OT) environments. This position supports remote programming, system configuration, certificate and user management, remote building control operations, troubleshooting, and OT cyber help desk support for smart building infrastructure. The role works independently with limited supervision, collaborates with engineering and operations teams, and supports customers through secure remote access tools and documented support processes.
 
Responsibilities/Duties

• Perform remote programming, configuration, testing, and tuning of DDC building automation and control systems.
• Develop, modify, and validate control sequences, graphics, alarms, schedules, trends, histories, and integrations using approved remote access methods.
• Provide remote building control support for HVAC equipment, building automation systems, supervisory controllers, workstations, and connected smart building platforms.
• Manage building automation platform users, roles, permissions, access groups, passwords, and account lifecycle tasks in accordance with customer and company policy.
• Support certificate management activities, including certificate requests, installation coordination, renewal tracking, expiration monitoring, and documentation for BAS and OT systems.
• Provide OT cyber help desk support by triaging BAS, OT network, remote access, authentication, certificate, and connectivity issues.
• Troubleshoot remotely across controllers, supervisory devices, databases, networks, integrations, communication protocols, and application platforms.
• Coordinate with field technicians, engineers, cybersecurity personnel, network teams, and customers to resolve issues without routine on-site support.
• Document service requests, changes, troubleshooting steps, corrective actions, user access changes, certificates, and system configuration updates.
• Monitor system alarms, remote support queues, ticket status, and operational performance to support timely response and resolution.
• Assist with remote commissioning, functional testing, point-to-point verification support, trend review, and post-installation stabilization when field resources are available on site.
• Provide remote customer support, user guidance, and knowledge transfer for building automation platforms and secure operating procedures.
• Help educate lower-level technicians through remote coaching, documentation, and knowledge base contributions as needed.

*This position is intended to be entirely remote, with no routine travel requirement.