Senior Project Manager - Supernal

About Supernal AI

What We Do

Supernal makes companies AI native. We transform how our clients operate: their context organized and queryable, custom interfaces built for the work instead of around it, and AI as the default answer whenever a new job to be done shows up. We deliver real operational impact for SMB and mid market companies in months, not years, and we stay on as their ongoing AI development partner long after the first build ships. In short, we make AI useful for business, not just another chatbot experiment.

Why It's Special

Human × Machine chemistry. We've spent a decade perfecting human in the loop operations, so quality and safety aren't afterthoughts. They're baked in.

Model agnostic, outcome driven. Instead of betting the farm on one LLM, we pick the best model and tooling for each task and keep refining it with real feedback from real operations.

Transformation, not tools. Clients don't buy a chatbot from us. They get a forward deployed pod that rebuilds how their business runs and an ongoing development partner that keeps compounding the gains.

Enterprise grade trust. SOC 2, HIPAA, encryption at rest, and a public Trust Center mean the compliance folks nod "yes" instead of "not yet."

How We Do It

Accelerated client onboarding. We run discovery workshops, wire up the stack, and prototype the core flows so clients see output in days, not quarters.

Iterative launch. Weekly demos with SMEs tighten scope, edge case rules, and hand off logic until KPIs hit target.

Ongoing partnership. Post go live, we keep building. New use cases, new interfaces, new automations, so the transformation compounds instead of stalling.

Simple engagement model. Start with a focused build; month to month or annual partnerships scale with your ambition.

The Role

The AI Strategist is the quarterback of our forward deployed pods. As an AI Strategist at Supernal, you are accountable for the controllable success or failure of your engagements. Success means delivering on time and to specification with a great client experience. If any element is at risk, you investigate root causes and drive timely mitigation with clear communication and structured planning.

You are the single threaded owner from kickoff through the build and into the ongoing development partnership. You'll work closely with our Field Engineering Lead (Lead AI Mason), a technical expert who helps validate effort estimates and handles technical building, to ensure the pod executes predictably and transparently.

The role sits on a skill triangle: product management, strategy, and technical vision. Different strategists play in different corners of that triangle. Some lean PM, some lean advisor, some lean builder. Every strategist needs all three. You plan and deliver like a product manager, you read a client's business like a strategist, and you hold enough technical vision to inspire customers on the art of the possible.

Key Responsibilities

Planning & Alignment

• Define scope, objectives, deliverables, and success metrics.

• Break work into milestones, dependencies, and timelines.

• Identify and track risks, assumptions, and mitigation plans early.

• Manage the transition from Build to ongoing partnership, the riskiest client phase, with clear successful exit criteria and readiness plans.

Execution & Tracking

• Own all reporting for your clients: depth, accuracy, completeness.

• Lead all written and verbal communication, including weekly client syncs.

• Drill into project details; question "green" statuses constructively and validate progress with AI Masons.

• Proactively schedule internal syncs to align teams and resolve blockers.

• Maintain system hygiene across all project tools.

• Continuously verify SoW and contractual alignment against actual delivery.

Communication & Collaboration

• Communicate transparently: share status, blockers, and decisions early.

• Manage stakeholders with clarity, structure, and expectation alignment.

• Maintain a single source of truth for documentation.

• Partner with the Lead AI Mason to verify scoping and resource needs.

Delivery & Quality

• Meet deadlines or raise risks early with mitigation options.

• Ensure testing, validation, and reviews are completed, never assumed.

• Conduct structured post mortems to capture learnings and improvement actions.

Leadership & Ownership

• Take full ownership for results, end to end.

• Anticipate issues and propose solutions, not just problems.

• Track commitments, actions, and owners; escalate blockers promptly.

• Model proactive, structured communication and disciplined follow through.

About You

• 6 to 10+ years managing complex programs (SaaS, AI, and automation experience a plus)

• Proven record of on time, to spec delivery with high client satisfaction.

• Deep experience in scope definition, planning, risk, and change management.

• Strong communicator: structured, concise, and transparent.

• Skilled at probing assumptions, validating data, and driving decisions.

• Hands on with PM tools.

• Confident operating across technical and executive stakeholder levels.

• Big bonus for real technical proficiency. Our world runs on data layers, agentic pipelines, webhooks, MCP's and APIs. The best strats can prototype what they propose.

Success Metrics May Include

• Milestone hit rate and schedule variance.

• Conversion from Build to ongoing partnership and time to conversion.

• Client CSAT and stakeholder engagement.

• Quality KPIs (defects, rework, validation pass rate).

• Reporting timeliness and system hygiene.

• Profitability and retention metrics.

Why You'll Love Working Here

• Help make companies genuinely AI native, delivering measurable outcomes, not prototypes.

• Quarterback end to end engagements that directly shape client success.

• Work in a culture of ownership, transparency, and continuous improvement.

• Collaborate with talented engineers, operators, and builders pushing the frontier of applied AI.

Equal Opportunity

Supernal AI is an equal opportunity employer. We celebrate diverse backgrounds and perspectives and are committed to an inclusive environment for all teammates.