Senior Program Manager, Customer Experience

About IXOPAY

IXOPAY is the enterprise-grade global payment infrastructure platform built for the era of agentic commerce. We equip merchants and enterprises with AI-driven intelligence, payment orchestration, advanced tokenization, and the tools to optimize every stage of the payments journey.

From intelligent routing and compliance to customizable modules and enterprise-scale orchestration, IXOPAY helps businesses integrate faster, improve payment performance, and expand globally with confidence.

At IXOPAY, our people are our greatest strength. Our collaborative culture is built on shared values that guide how we work, innovate, and support our customers.

What Makes an IXOPAYer?

We are a global team bound by one standard, where every voice matters and initiative drives real change. We thrive on progress over perfection - choosing direction over motion, working smart with modern tech and AI, and constantly learning through continuous iteration. If you are tenaciously curious, empowered to take ownership, and passionate about delivering customer-first solutions in the fast-paced world of global payments, you’ll fit right in.

About the Role

We're looking for a Senior Program Manager, Customer Experience to lead the successful delivery of IXOPAY's largest and most strategic enterprise customer implementations.

In this highly collaborative role, you'll serve as the primary program leader across complex, multi-phase customer deployments, coordinating internal teams, customers, and external partners to ensure successful implementation and long-term customer success. Working closely with Product, Engineering, Solutions, Customer Experience, and enterprise customers, you'll transform complex deployment strategies into structured execution plans that deliver predictable outcomes.

This is an opportunity to drive high-impact customer programs while helping define and continuously improve IXOPAY's enterprise implementation methodology.

What You'll Do

Lead Enterprise Programs

• Own the end-to-end delivery of complex enterprise customer implementations, from discovery and solution planning through testing, migration, go-live, and production ramp-up.

• Develop and manage detailed program plans, timelines, milestones, and dependencies that enable successful project execution.

• Ensure implementation activities remain aligned with customer objectives, business priorities, and technical requirements.

Drive Cross-Functional Execution

• Coordinate internal teams across Engineering, Product, Customer Experience, Solutions Engineering, and Support to ensure successful program delivery.

• Partner with customer stakeholders, including technical, operational, treasury, fraud, and business teams, as well as external payment providers and technology partners.

• Facilitate clear communication across all stakeholders, ensuring alignment throughout every stage of implementation.

Manage Risk and Delivery

• Proactively identify risks, dependencies, assumptions, and potential delivery challenges, driving mitigation plans before they impact project timelines.

• Provide governance for payment data and token migration activities while supporting secure, compliant implementation practices.

• Monitor program health through structured reporting, issue management, and executive-level status updates.

Improve Customer Experience

• Lead regular program reviews with internal leadership and enterprise customers, providing clear visibility into progress, risks, and next steps.

• Capture lessons learned and continuously improve implementation playbooks, onboarding processes, and delivery frameworks.

• Partner with Product and Engineering teams to share customer insights that improve future implementations and platform capabilities.

What You'll Bring

• 7+ years of experience leading large-scale technical programs, enterprise software implementations, or complex customer delivery initiatives.

• Experience managing cross-functional programs involving Product, Engineering, Customer Success, and external stakeholders.

• Strong understanding of enterprise software delivery, cloud platforms, APIs, integrations, and modern software development practices.

• Experience managing complex implementation projects with multiple workstreams, dependencies, and executive stakeholders.

• Excellent communication, organizational, and stakeholder management skills.

• Strong problem-solving skills with the ability to influence cross-functional teams and drive decisions in complex environments.

• Experience using project and program management tools such as Jira, Confluence, Asana, Smartsheet, or similar platforms.

Preferred

• Experience within FinTech, payments, or financial services.

• Knowledge of payment orchestration, payment gateways, acquiring, tokenization, PCI DSS, or 3D Secure (3DS).

• Experience working with enterprise customers through complex technical implementations.

• Project Management Professional (PMP), Agile, Scrum, or similar certifications.

• Experience working within fast-growing SaaS or infrastructure software organizations.

Why Join IXOPAY?

At IXOPAY, you'll help deliver the enterprise payment infrastructure that powers global commerce. You'll work alongside experienced engineering, product, and customer teams to lead strategic implementations for some of the world's most sophisticated merchants. You'll solve complex delivery challenges, influence customer success, and play a key role in scaling IXOPAY's enterprise implementation capabilities.

We offer:

• Competitive salary and benefits

• Professional growth and leadership opportunities

• A collaborative, international team environment

US Benefits Include

• Medical, Dental, and Vision Insurance

• Flexible Spending Account (FSA) and Health Savings Account (HSA)

• Employer-paid Life, AD&D, Short-Term Disability, and Long-Term Disability Insurance

• Unlimited Paid Time Off and Paid Holidays

• 401(k) Plan with Employer Match

Our Commitment to Inclusion

We know great candidates don't always meet every qualification. If you're excited about this opportunity, we encourage you to apply - we'd love to hear what you can bring to IXOPAY. What Makes an IXOPAYer? We are a global team bound by one standard, where every voice matters and initiative drives real change. We thrive on progress over perfection - choosing direction over motion, working smart with modern tech and AI, and constantly learning through continuous iteration. If you are tenaciously curious, empowered to take ownership, and passionate about delivering customer-first solutions in the fast-paced world of global payments, you’ll fit right in.

Equal Opportunity Employer

IXOPAY is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

IXOPAY participates in E-Verify.