Senior Professional Services Consultant

Company Overview

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.

Be part of a team that makes a real difference.

Job Description

This is a full-time remote position that can be located anywhere in the U.S.

• A Professional Services Consultant is a key driver to ensuring that the configuration of Mitchell products meet the needs of our clients. 
• As a product and subject matter expert, you will be responsible for working with internal and external resources to gather, understand, and document requirements. 
• Upon client acceptance of requirements, you will configure and test the product, as well as analyze the results and generate reports that validate the business objectives were achieved.

Qualifications

• Experience with DecisionPoint Medical Bill Review Software. 
• 5+ year’s experience in the auto casualty claims management space.  Specific familiarity with the claims adjuster process, workflows, and bill review concepts. Must have ability to consult clients on the establishment of a bill review process across multiple jurisdictions.
• 5+ Years experience with establishing custom business rules in a bill review application to enhance system performance and outcomes.
• 3+ years generating operational reports to assess the performance of auto casualty bill review operations.
• 3+ years in formal requirements gathering processes.
• 3+ years testing and quality assurance experience.
• Proven soft skills track record with:
  • Fostering a collaborative working environment with internal and external resources
  • Gathering and documenting client business requirements
  • Task and time management / prioritization
  • Written and verbal communications that are timely, detailed, and clear
  • Defining and analyzing complex mathematical reasoning statements
  • Researching / analyzing software issues

Benefits

We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $81,000 - $110,000 annually, and will be based on a number of additional factors including skills, experience, and education.  

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.  

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

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