Senior Product Service Engineer
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Delan Associates, Inc
West Palm Beach, FL, US
Summary
The Senior Product Service Engineer will perform root cause analysis and resolve technical issues for energy software platforms while collaborating with cross-functional teams. They will also advocate for customers by influencing the product roadmap based on feedback and usage patterns.
Job Description
Looking for a well-qualified candidate to join our Product Services Engineering team as a Sr Product Services Engineer. The Sr Product Services Engineer will focus on root cause analysis, issue resolution, and customer communication in support of NextEra Analytics portfolio of internal and external energy software platforms. The Sr Product Services Engineer should have a fundamental understanding of renewable energy, storage systems and experience with software applications to resolve customer issues. The Sr Product Services Engineer may work with other internal teams such as Software Engineering, Data Science, Customer Success, and Business Management for issue resolution. The Sr Product Services Engineer will also be instrumental in influencing the product roadmap as it relates to new feature and functionality based on customer feedback. Success in this role will be driven by a bias for action, customer advocacy, technical expertise, and strong communication skills.
Essential Product Services Engineering Skills:
- Understand user context to identify usage patterns that lead to support intervention
- Identify product enhancements and prioritize bug fixes to reduce the need for support intervention
- Familiarity with the Unix command line, SQL and Monitoring and Observability tools like Grafana or CloudWatch
- Experience identifying model inputs and outputs and must be able to set up a local development environment to debug & troubleshoot user reported issues
- Familiarity with AWS Services including S3, CloudWatch, Lambda and Step Functions
- Familiarity with the Software Development Life Cycle
