Senior Product Manager - Recommendations and Personalization

Job Description

As the Senior Product Manager on the Recommendations and Personalization team, you’ll shape personalized experiences that help customers find the right products, content, and offers. You’ll set product direction, work with engineering, data science, design, analytics, and business teams, and turn customer insights into clear priorities. Your work will support better engagement, conversion, retention, and customer decisions. You’ll also help junior team members grow through clear feedback and guidance.

In this role, you'll primarily work virtually from home or another non‑Best Buy location. However, you must live within a drivable distance to our corporate campus in Richfield, Minnesota. The specific work arrangements vary by role and team, and the recruiter or hiring manager will provide additional details during the hiring process.

 
What you’ll do

• Set the vision, strategy, and roadmap for recommendations and personalized experiences.
• Define success measures and use customer and business data to set priorities.
• Partner with technical and business teams to deliver ranking, scoring, offers, and cross-channel personalization.
• Write clear requirements, guide backlog planning, and support releases from start to finish.
• Lead testing and use results to improve the product roadmap.
• Build reusable personalization capabilities while supporting responsible customer data use and privacy needs.
• Apply AI-enabled tools and workflows to accelerate insight generation, prioritization, and team effectiveness.

 
Basic qualifications

• 6 years of product management experience in Agile digital environments
• 2 years of experience with recommendations, personalization, search, ranking, or machine-learning decision systems
• 2 years of experience leading work across engineering, analytics, design, and data science teams
• 6 years of experience setting product strategy, managing roadmaps, and measuring results
• Bachelor's degree or equivalent experience

 
Preferred qualifications

• 8 years of product management experience
• Experience with enterprise-scale recommendation or personalization products
• Experience building shared product capabilities, such as customer segments or cross-channel decisioning
• Familiarity with ranking, retrieval, experimentation, model hosting, or performance monitoring
• Ability to explain technical topics clearly to senior leaders and business partners

What’s in it for you
 
We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
 
Our benefits include:

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
 
Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.
 
For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.
 
About us
 
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
 
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
 
Best Buy is an equal opportunity employer.