Senior Manager, Process Optimization

The Senior Manager, Process Optimization within the Center of Excellence (CoE) for Trial Operations, under the direction of the Associate Director/Director, Clinical Operations, is responsible for executing strategic initiatives that enhance operational efficiency, quality, and scalability across clinical trial execution. This role focuses on designing, implementing, and optimizing processes, tools, and systems that support global clinical operations. The Senior Manager will collaborate cross-functionally to drive continuous improvement, standardization, and innovation, ensuring alignment with regulatory requirements and organizational goals. This role act as a key contributor in advancing operational excellence across the clinical development portfolio.

Key Responsibilities:

Process Optimization & Innovation

• Implement process improvement initiatives across clinical operations and Clinical Management.
• Evaluate existing workflows and systems to identify inefficiencies and recommend scalable, compliant solutions.
• Proactively engage stakeholders to gather insights and feedback, identifying opportunities to drive optimization of Clinical Management and cross-functional processes related to trial conduct that support operational efficiency and quality.
• Facilitate the development of process maps, SOPs, work instructions, and training materials to support optimized operations.

Center of Excellence Leadership

• Support adoption of standardized processes and best practices across global teams developed by the Clinical Operations CoE .
• Act as a subject matter expert (SME) in operational excellence, providing guidance and mentorship to cross-functional stakeholders.
• Document processes and contribute to training materials as needed to promote a culture of innovation and quality.

Performance Measurement & Analytics

• Define and monitor key performance indicators (KPIs) and metrics to assess process effectiveness and operational health.
• Analyze performance data to identify trends, gaps, and opportunities for improvement.
• Prepare analyses and summaries and support with present findings and recommendations to senior leadership to inform strategic decision-making.

Cross-Functional Collaboration

• Partner with cross-functional stakeholders across applicable departments to ensure alignment and integration of process improvements.
• Collaborate on the development and refinement of joint processes, tools, and systems to enhance operational efficiency and compliance.
• Support cross-functional working groups and governance forums focused on operational excellence.
• Partner with external service providers (e.g., CROs, technology vendors, consultants) to align on process optimization goals and ensure consistent execution across outsourced activities.

Change Management & Stakeholder Engagement

• Support with the developing and executing of change management strategies to support adoption of new processes and systems.
• Engage stakeholders at all levels to gather feedback, build consensus, and ensure successful implementation of initiatives.
• Foster stakeholder engagement through transparent communication, training, and support to drive behavioral change and long-term adoption.
• Implement effectiveness checks (e.g., post-implementation assessments, stakeholder feedback loops, performance audits) to evaluate the success of change initiatives.
• Use data-driven insights to refine change strategies and ensure continuous improvement.
• Maintain a continuous improvement roadmap aligned with organizational priorities and regulatory expectations.

Compliance & Quality Assurance

• Ensure all process optimization efforts comply with GCP, ICH guidelines, and applicable regulatory requirements.
• Collaborate with internal teams to support QMS CAPA implementation related to operational process improvements identified via audits and inspections as applicable.

Qualifications/Required:

• Bachelor’s degree in life sciences, business, or related field (advanced degree preferred).
• Minimum 6+ years of experience in clinical operations, process improvement, or operational excellence within the pharmaceutical or biotech industry.
• Strong knowledge of clinical trial processes, regulatory requirements, and industry best practices.
• Proven experience in process design, Lean Six Sigma, or similar methodologies (certification preferred).
• Excellent analytical, project management, and communication skills.
• Demonstrated ability to work independently to lead cross-functional initiatives and drive organizational change.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Willingness to travel as required.

Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.

Minimum $150,034.00 - Maximum $224,250.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate’s job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws.

Application Deadline: This will be posted for a minimum of 5 business days.

Company benefits:  Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.

Come discover more about Otsuka and our benefit offerings; https://www.otsuka-us.com/careers-join-otsuka.

Disclaimer:  

This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. 

Otsuka is an equal opportunity employer.  All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.   

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability.  You can request reasonable accommodations by contacting Accommodation Request. 

Statement Regarding Job Recruiting Fraud Scams

At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives.  They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.

Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.

Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.

To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website https://vhr-otsuka.wd1.myworkdayjobs.com/en-US/External.

Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka’s call center at: 800-363-5670. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: https://www.ic3.gov,  or your local authorities.

Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (“Otsuka”) does not accept unsolicited assistance from search firms for employment opportunities.  All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka’s application portal without a valid written search agreement in place for the position will be considered Otsuka’s sole property.  No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.