Senior Manager, Internal Communications

About us

Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide.

About The Role:

As the Senior Manager, Internal Communications, you'll make sure strategy, organizational updates, and operational changes land clearly with the people who need them. This role is built around two responsibilities: making sure clinical and operational updates are communicated clearly to frontline teams, and supporting the recurring communications that keep the broader company informed and aligned.

This role reports to the VP, People and can be based anywhere in the continental US.

What you'll do:

• All-Company Communication 
  • Own the content strategy, agenda, and speaker prep for all-company forums, including our biweekly org-wide All Hands, quarterly OKR updates, annual company offsites, and other ad hoc forums; ensure content is clear, digestible and impactful
  • Partner with executive leadership, as well as external PR, to support any meaningful company-wide change management needs, ensuring alignment between internal and external messaging
  • Establish a framework to define an appropriate level of communication plan or intervention based on factors such as scale, complexity and sensitivity of the change
  • Act as our company communications air traffic controller; plug in across the organization to ensure visibility into what is rolling out, facilitating thoughtful sequencing and critically solving any problems identified
  • Manage a comprehensive communications calendar to sequence updates deliberately
  • Create resources to empower all individuals across the company to communicate in an impactful, clear way that aligns with our brand voice and expectation
• All-Clinical Communication
  • Embed fully with the clinical team. Deeply understand them as an audience, their experiences, strategic roadmap, historical challenges, goals, etc.
  • Partner with clinical leaders and their operational dyads early in initiative planning, so communication is built into the rollout from the start; identify opportunities to improve the sequencing of initiatives and related communication to maintain a manageable cognitive load for teams
  • Manage the clinical communications calendar and develop guidelines to ensure that messages are sent to the most appropriate audience through the most impactful channel, so messaging is accessible and clear for all staff
  • Act as the editorial thought partner to our clinical and operational leaders, challenging framing, ideating on message tone, content, forum, etc., and facilitating an effective communications development process across multiple stakeholders
  • For any key communications, take the pen on drafting the messaging, pulling from ongoing context gathered through participation in key clinical forums
  • Provide reflection and feedback on existing rhythms, identifying gaps, opportunities to gather feedback, and improve the overall experience of communications for the clinical team

Who you are:

• 5+ years of experience in internal communications, strategic operations, or executive communications, ideally in a healthcare or clinical environment
• Clear and direct communicator, verbally and in writing, who defaults to plain language over corporate speak
• Editorial backbone, with the confidence to challenge senior leaders and flag when a message is buried or unclear
• Deep empathy; demonstrated understanding of how to write for a diverse audience in a fast-paced professional setting
• Systems-thinker; able to extrapolate from a concrete task to a template, framework and philosophy
• Organized and detail-oriented, with a track record of managing calendars and multi-channel rollouts without missing a detail

Why you should join our team

By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup that always puts the patient first. You will learn, grow and be challenged, and have fun with your team while doing it.

We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first.

Benefits and Perks:

• Comprehensive Health, Dental, and Vision coverage for employees and their families
• High deductible Health Plans with Health Savings Account (HSA) options
• Flexible Spending Account (FSA)
• Equity grant participation
• 401(k) program 
• Competitive vacation policy 
• 16 weeks paid parental leave 
• Fully remote work flexibility (within the US)

Compensation:

The expected base salary range offered for this role is $140,000-$160,000. This role is also eligible for equity, giving you an ownership stake in Pomelo’s mission. Actual compensation may vary based on relevant experience, skills, competencies, and certifications.

At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Potential Fraud Warning

Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information.

Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com.

If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at [email protected] to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.