Senior Manager, Field Service Sales

Work Model: This role can be performed remotely from an approved location, with flexibility based on business needs and applicable requirements.

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About Thomson Power Systems 

Thomson Power Systems (TPS), a Regal Rexnord company, is a leading provider of mission-critical power management solutions including Automatic Transfer Switches (ATS), Low and Medium Voltage Switchgear, Integrated Power Systems, and Lifecycle Service Solutions. TPS supports customers across data centers, utilities, healthcare, critical infrastructure, industrial, and commercial markets through a growing network of field service professionals and service partners. 

The Opportunity 

TPS is seeking a highly motivated Service Sales Manager to drive profitable service growth while strengthening customer relationships throughout the lifecycle of TPS equipment. 

This is a hybrid commercial and operational leadership role focused on expanding field service revenue through preventive maintenance agreements, commissioning services, emergency response support, upgrade and modernization projects, equipment assessments, and long-term service partnerships. 

The successful candidate will serve as the primary interface between customers, sales, project management, and service operations to ensure exceptional customer experience and profitable growth. 

Key Responsibilities 

Service Sales & Business Development 

• Develop and execute a service growth strategy focused on: 

• Preventive Maintenance (PM) Agreements 

• Commissioning & Start-Up Services 

• Emergency Service Programs 

• Upgrade & Modernization Projects 

• Arc Flash Studies & Assessments 

• ATS and Switchgear Retrofits 

• Data Center Service Programs 

• Develop and manage a robust pipeline of service opportunities. 

• Identify lifecycle revenue opportunities within TPS's installed base. 

• Partner with Business Development Managers, Account Executives, and Sales Application Engineers to identify service opportunities attached to capital equipment projects. 

• Generate new service business with end users, contractors, engineers, consultants, EPC firms, and facility operators. 

• Meet or exceed annual bookings, revenue, and gross margin objectives. 

Customer & Account Management 

• Build executive and working-level relationships with key customers. 

• Conduct periodic customer visits, site surveys, and equipment assessments. 

• Develop long-term account plans focused on increasing service revenue and customer retention. 

• Act as a trusted advisor regarding equipment reliability, maintenance strategies, and modernization planning. 

• Ensure rapid escalation and resolution of customer concerns. 

Field Service Coordination 

• Coordinate field service activities with Service Supervisors, Coordinators, and Technicians. 

• Assist with scheduling and prioritizing service resources to support customer commitments. 

• Facilitate smooth handoffs between project teams and field service organizations. 

• Support commissioning and warranty activities as required. 

• Monitor project execution to ensure customer expectations are met. 

Lifecycle Services & Modernization 

• Identify aging equipment and modernization opportunities. 

• Develop proposals for: 

• ATS controller upgrades 

• Switchgear retrofits 

• Protection relay upgrades 

• Arc flash mitigation solutions 

• Reliability improvements 

• Support customers in developing long-term equipment lifecycle management plans. 

Commercial Leadership 

• Prepare service quotations and customer proposals. 

• Drive pricing discipline and margin improvement initiatives. 

• Maintain accurate CRM opportunity tracking and forecasting. 

• Deliver monthly business reviews covering: 

• Pipeline growth 

• Service revenue 

• Win rates 

• Renewal rates 

• Gross margin performance 

• Collaborate with Finance, Operations, Engineering, and Sales leadership on strategic growth initiatives. 

Brand & Market Development 

• Represent TPS at industry conferences, customer events, and regional trade shows. 

• Promote TPS's service capabilities throughout North America. 

• Support growth initiatives within Data Centers, Utilities, Critical Infrastructure, Healthcare, Water/Wastewater, and Industrial markets. 

• Strengthen awareness of TPS's complete lifecycle service offering. 

Required Qualifications 

• 10+ years of experience in technical sales, field service, project management, or aftermarket services within the electrical power industry. 

• Experience working with one or more of: 

• Low Voltage Switchgear 

• Medium Voltage Switchgear 

• Automatic Transfer Switches 

• Power Distribution Equipment 

• Critical Power Systems 

• Data Center Power Infrastructure 

• Proven success developing customer relationships and growing revenue. 

• Strong understanding of service agreements, commissioning, maintenance practices, and electrical equipment lifecycle management. 

• Ability to read and interpret electrical drawings and specifications. 

• Excellent communication, presentation, and negotiation skills. 

• Proficiency with CRM systems (Salesforce preferred). 

• Valid driver's license and ability to travel extensively. 

Preferred Qualifications 

• Bachelor's degree in Electrical Engineering, Engineering Technology, Business, or related discipline. 

• Experience supporting data center customers, utilities, healthcare facilities, or mission-critical environments. 

• Understanding of NETA testing, commissioning practices, or field service operations. 

• Experience selling field service, maintenance contracts, or modernization projects. 

• Knowledge of power system studies, protection, controls, and reliability programs. 

Benefits

• Medical, Dental, Vision and Prescription Drug Coverage
• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills.  If you’d like to view a copy of the company’s affirmative action plan for protected veterans/individuals with disabilities or policy statement, please email [email protected]. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected].

Equal Employment Opportunity Posters

Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.