Senior Manager, Enterprise Communications & Change

Job Title 

Senior Manager, Enterprise Communications & Change

Location

Remote/Nationwide, USA

Additional Location(s)

Employee Type

Employee

Working Hours Per Week

40

Job Description

Compensation: $100,000.00 - $130,000.00. Plus a potential bonus.

The base compensation range for this role is fixed, with a maximum cap of $130,000.00. We want to be transparent about this as we continue discussions.

Hours: Monday - Friday 8:30AM - 5PM, (MUST LIVE IN EASTERN OR CENTRAL TIME ZONE TO BE CONSIDERED).

Medical Benefits: Health, Vision, & Dental

Retirement: 401K & Pension w/ 4% employer contribution

PTO: 15 Days

Summary

The Senior Manager, Enterprise Communications & Change is a hands-on communications professional responsible for translating enterprise communication strategies, business priorities, and change-management plans into high-quality communications and deliverables. Reporting to the Strategic Communications Leader, this role is primarily accountable for execution across internal and select external audiences, including employees, leaders, prospective talent, payers, government and advocacy stakeholders, industry audiences, business partners, and other key constituencies.

The role owns execution of Graham's ongoing internal communications cadence - including monthly newsletters, quarterly All Hands communications, leadership messaging, organizational announcements, and other business-as-usual communications - while also supporting strategic initiatives and transformation efforts through thoughtful change communications. As part of a small, agile team, this individual is expected to leverage approved AI and other technologies, explore new channels and modalities beyond email, and help equip leaders and supervisors to effectively cascade messages to their teams. The role also offers meaningful exposure, development, and stretch assignments for a communications professional who aspires to grow into broader strategic communications leadership.

Senior Manager, Enterprise Communications & Change Responsibilities

• Enterprise communications execution: Execute communication strategies and plans developed in partnership with the Strategic Communications Leader, translating business priorities into clear, engaging, and audience-appropriate communications and deliverables.

• Business-as-usual communications: Own the execution of Graham's recurring internal communications cadence, including monthly newsletters, quarterly All Hands communications, leadership messages, organizational announcements, employee campaigns, and other ongoing communications.

• Strategic initiatives and change: Develop and execute communication deliverables that support enterprise strategic priorities, transformation efforts, technology implementations, organizational changes, and other significant initiatives.

• External audience support: Execute communications for select external audiences as directed, including payers, government and advocacy stakeholders, prospective talent, industry audiences, business partners, and other external constituencies.

• Content development: Draft, edit, produce, and coordinate high-quality content such as emails, presentations, talking points, FAQs, toolkits, videos, digital content, job aids, executive materials, external briefs, and other communication assets.

• Leader and supervisor enablement: Create practical resources that help leaders and supervisors effectively cascade enterprise messages to their teams, including talking points, FAQs, meeting guides, toolkits, and other leader-ready materials.

• Channels and modalities: Continuously evaluate how Graham reaches its audiences and recommend and execute communication approaches beyond traditional email, including video, digital platforms, live forums, visual storytelling, mobile-friendly content, leader-led communication, and other formats.

• AI and technology enablement: Proactively leverage approved artificial intelligence, automation, and communication technologies to improve the speed, quality, creativity, personalization, and efficiency of communication development and delivery.

• Stakeholder partnership: Collaborate with leaders, subject-matter experts, Marketing, Human Resources, Operations, project teams, and other stakeholders to understand objectives, audiences, timing, dependencies, and communication needs.

• Project and workflow management: Manage communication calendars, timelines, stakeholder reviews, approvals, production, distribution, and competing priorities to ensure reliable and coordinated execution.

• Measurement and improvement: Use available engagement data, feedback, and other measures to assess communication effectiveness and continuously improve content, channels, and delivery approaches.

• Growth and development: Build strategic communications capability through coaching, exposure to senior leaders and enterprise priorities, cross-functional work, and stretch assignments, with the opportunity to assume increasing strategic ownership over time.

Senior Manager, Enterprise Communications & Change Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below describe the knowledge, skills, and abilities needed for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in communications, public relations, journalism, marketing, or another relevant field.

• At least 5 years of progressive experience in internal, corporate, employee, change, or enterprise communications.

• Exceptional writing, editing, and verbal communication skills, with a demonstrated ability to communicate with clarity, brevity, accuracy, and appropriate tone.

• Strong execution and project-management skills, including the ability to manage multiple priorities, stakeholders, deadlines, reviews, and communication deliverables simultaneously.

• Experience developing communications across multiple channels and formats rather than relying primarily on email.

• Experience supporting organizational change, transformation, technology implementations, or other complex business initiatives preferred.

• Experience developing communications for external stakeholder audiences such as payers, government or advocacy stakeholders, industry audiences, prospective talent, or business partners preferred.

• Demonstrated ability to translate complex business information into understandable, engaging, and actionable communications for varied audiences.

• Curiosity and willingness to learn and leverage emerging technologies, including artificial intelligence and automation, to improve communication effectiveness and team capacity.

• Strong interpersonal skills and judgment, including empathy, active listening, collaboration, relationship building, and comfort working with leaders at multiple levels of the organization.

• Interest in continued development toward broader strategic communications leadership responsibilities.

• Experience within the healthcare industry preferred.

Certificates, Licenses, Registrations

Must have and maintain in good standing professional license, certificate, or registration, as applicable.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this position, the employee may travel by automobile and be exposed to changing weather conditions.

Comments

This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.

About Graham Healthcare Group:

As an innovator in an evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years. In the last several years, our solutions have been successfully integrated across the healthcare continuum.

Join the Graham Healthcare Group and enjoy the following benefits:

• Competitive Pay:  With opportunity for advancement 

• Health and Welfare Benefits:  Various medical, dental, and vision insurance options for you and your family to choose from. 

• Supplemental Benefits: Company paid life insurance and disability benefits.  Also, pre-tax FSA and HSA plans are offered. 

• Generous PTO Packages.

• Retirement:  Save for your future with our company offered 401k plan and pension.

• Company-Paid Education Programs:  Grow your career by taking advantage of 90% discounts on tuition for selected courses offered by Purdue and Kaplan. 

Benefits may vary based on your employment status.

NOTICE:

• Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
• By supplying your phone number, you agree to receive communication via phone or text.
• By submitting your application, you are confirming that you are legally authorized to work in the United States.

Graham Healthcare Group is an Equal Opportunity Employer