Senior Manager, Client Services - Remote - Nationwide

Remote, Nationwide – Seeking Senior Manager, Client Services

Everybody Has A Role To Play In Transforming Healthcare

If you want to be part of changing healthcare to better serve patients, you are in the right place. With Vituity you will join a team of individuals dedicated to our culture of caring and work to develop and implement innovative solutions, while tackling some of the healthcare industry’s most challenging situations from the inside.

Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 890 practices across the country, serving 14.5 million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

• Reviews several different operations reports including Practice Management Report to identify problem areas, takes appropriate action, and follows-up as necessary.
• Interfaces with Regional Director, Medical Director, Reimbursement Directors and Practice Management to resolve issues and answer questions.
• Responsible for preparation and facilitation of site conference calls and/or site visits.
• Identifies financial performance, team structure, and other areas needing improvement and works collaboratively with Senior Director of Revenue Cycle Operations or Sr. Management in developing corrective action plans. Responsible for implementation of action plans.
• Works with Senior Director of Revenue Cycle Operations or Sr. Management in the preparation of short-term plans and budgets based on company goals and growth objectives, including productivity and audit standards.
• Works with Senior Director of Revenue Cycle Operations in facilitating the implementation of site specific and organization-wide programs and initiatives.
• Provides support to Information Technology staff in resolving system issues.
• Escalates issues to Senior Director of Revenue Cycle Operations as needed for resolution of site or personnel challenges.
• Participates in workgroups with various internal and external departments for efficiency gains and problem/payer resolution.
• Oversight of operational workflows and adherence to KPI standards for departments managed by subordinate staff.
• Leads projects, hosts meetings and perform project management responsibilities as assigned and act as an alternate in the absence of Senior Director.
• Act as liaison between Client Service Manager team and other departments, both internal and external.
• Remains current on industry practices through publications, webinars, and events. Performs teach-back sessions with internal colleagues.
• Schedule and carries out occasional day and overnight travel for the company, not exceeding 5% of time.
• Provides leadership and development to Billing Supervisors, Client Service Managers and Client Service Manage Trainees.
• Monitors workflow of assigned teams and coordinates necessary labor among teams as needed.
• Participates in disciplinary actions of team members and ensures proper documentation is prepared.
• Facilitates development of team building, fosters trust, respect, conflict resolution and maintains positive morale.
• Assists with and review auditing of team member’s work to ensure production and quality standards are met.
• Works with Training Department to formulate training workshops and monitors team members' progress.
• Ensures team members are always cross trained to guarantee coverage in all areas.
• Oversight of leadership/development and performance management for departments managed by subordinate staff.
• Maintains staffing levels within established FTE ratio budgets set by senior leadership.

Required Experience and Competencies

• Bachelor’s degree in Healthcare Administration, Business Administration, Finance, or related field; or a combination of education and work experience that demonstrates the attainment of the requisite knowledge, skills, and abilities.
• Minimum of 8 years of leadership experience in Revenue Cycle Management, healthcare operations, or client services.
• 2+ years of management experience.
• Strong knowledge of healthcare revenue cycle processes including insurance verification, billing, coding, denials, appeals, collections, and reimbursement methodologies.
• Experience managing client relationships in a healthcare, RCM, or managed services environment preferred.
• Advanced experience with healthcare billing systems and electronic health records (EHRs).
• Knowledge of Medicare, Medicaid, Commercial, and Managed Care reimbursement methodologies.
• Strong organizational and leadership skills.
• Excellent oral and written communication skills as well as strong interpersonal skills.
• Advanced knowledge of Billing Operations/Accounts Receivable processes and procedures.
• Advanced knowledge of and skilled with Microsoft O365 or Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Ability to analyze various types of reports.
• Ability to use creative problem-solving skills.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to read, analyze and interpret financial information and legal documents.
• Ability to resolve escalated or high-priority/high-visibility projects, deadlines, and challenges
• Ability to respond to inquiries and complaints from clients or regulatory agencies.
• Ability to manage multiple tasks in a fast-paced, collaborative, and cross-functional environment.
• Ability to remain organized and effectively manage competing priorities while meeting deadlines.
• Ability to maintain confidentiality and compliance.
• Ability to use sound judgement in response to escalated people management issues.
• Must possess a valid CA driver license and have current auto insurance and/or ability to provide reliable transportation for company travel.

The Community

Even when you are working remotely, you are an important part of the Vituity Community. We offer plenty of opportunities to engage with other Vitans through a variety of virtual meet-and-greets, events and seminars.

• Monthly wellness events and programs such as yoga, HIIT classes, and more
• Trainings to help support and advance your professional growth
• Team building activities such as virtual scavenger hunts and holiday celebrations
• Flexible work hours
• Opportunities to attend Vituity community events including LGBTQ+ History, Día de los Muertos Celebration, Money Management/Money Relationship, and more.

Benefits & Beyond*

Vituity cares about the whole you. With our comprehensive compensation and benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.

• Superior health plan options
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service)
• Generous paid time off starting 3-4 weeks’ annually
• Student Loan Refinancing Discounts
• Professional and Career Development Program
• EAP and travel assistance included
• Wellness program
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees

We are excited to share the base salary range for this position is $79,600 - $99,500, exclusive of fringe benefits or potential bonuses. This position is also eligible to participate in our annual corporate Success Sharing bonus program, which is based on the company’s annual performance. If you are hired at Vituity, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. We believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please speak with a recruiter for more details.

We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. When we work together across sites and specialties as an integrated healthcare team, we exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.

Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.

*Benefits for part-time and per diem vary. Please speak to a recruiter for more information.

Applicants only. No agencies please.