Senior Logistics Operations Manager

Job Details: Job Location: Phoenix/Gilbert, AZ - Gilbert, AZ 85233, Salary Range: Undisclosed,
Driven to deliver.

About United Road

United Road is the largest finished vehicle logistics company in North America. We move new and used vehicles for OEMs, dealerships, auctions, and fleet operators across the continent. We do it through company drivers, owner-operators, and thousands of third-party carriers in our Haully network.

Our pillars are simple: Expertise, Partnership, and being Ever-Present for our customers and carriers. This role lives the Partnership pillar every day.

Job Summary

The Senior Logistics Operations Manager will launch and lead a strategically important vehicle logistics program, with the expectation of expanding oversight to additional facilities as the program grows. This role carries shared responsibility for the site's profit and loss, and is accountable for standing up daily operations, building the team, and establishing strong client and stakeholder relationships from day one. This is a ground-floor leadership opportunity for someone who thrives on building an operation and scaling it over time.

Responsibilities

Stand up and lead day-to-day logistics operations at a site from initial launch through steady-state
Build staffing plans; hire, onboard, and develop supervisors, managers, and frontline teams
Serve as the primary on-site point of contact for the client and internal leadership throughout program launch and beyond
Direct and oversee all operational management within the logistics unit, including shared P&L accountability
Monitor efficiency by reviewing costs, equipment use, and revenue performance
Design and implement processes and workflows suited to a first-of-its-kind program
Collaborate with terminal and partner-site operations to maximize capacity utilization
Ensure timely, efficient vehicle delivery and resolve client issues
Share key updates with leadership on staffing, inventory, budgets, revenue, and risk
Lead the transition to additional facilities as the program scales, replicating successful processes at each site
Oversee staff use of company credit cards to ensure compliance with company policy
Identify opportunities to increase revenue and improve operational efficiency
Leverage technology to enhance performance and profitability
Support programs that attract and retain carrier and driver partners
Mentor supervisors and managers to support their growth
Promote the use of company technologies, products, and services internally and externally

Requirements

Strong leadership and negotiation skills, with demonstrated comfort operating in ambiguous, fast-changing environments
Experience launching or standing up operations, sites, or programs strongly preferred
Effective people management abilities
Experience with process improvement and building processes from the ground up
Strong analytical and problem-solving skills
Commitment to safety and a positive work ethic
Ability to foster a positive work environment through clear and supportive communication
Sound decision-making based on KPIs, service needs, financial factors, client relationships, and capacity
Ability to develop and manage budgets
Strong communication skills across all levels of the organization, including with external client stakeholders
Willingness to travel to, and eventually support, additional locations as the program expands

Qualifications

Bachelor's degree preferred, along with at least 7 years of management experience in the transportation industry, or 5+ years of leadership experience in finished vehicle transportation
Experience launching sites, programs, or client accounts strongly preferred
Proficient with technology, including transportation management systems, load boards, routing and dispatch tools, and Microsoft Office (especially Excel)
Knowledge of DOT and FMCSA regulations
Prior experience operating within or alongside a client's on-site facility is a plus

Location

On-site

United Road is proud to offer our full-time employees best-in-class benefits designed to support your health, well-being, and financial security. From comprehensive medical, dental, and vision coverage to generous retirement savings options and paid time off, we provide a benefits package that goes beyond the basics. We also offer unique perks like a zero-dollar-out-of-paycheck medical plan, telehealth, wellness discounts, and employee assistance resources, ensuring that our team is fully supported both at work and in life. These benefits reflect our commitment to attracting and retaining top talent while helping employees thrive every day.

 Health & Wellness

BCBS PPO Medical with Telehealth
Delta Dental
NVA Vision
Company Paid Life and AD&D
Supplemental Life
Dependent Life
Short-Term Disability
Employee Assistance Program (EAP)
New Vehicle Supplier Discounts

Financial Benefits

401(k) with Company Match

Work-Life Balance

PTO Program (Vacation, Sick, Personal, Jury, Bereavement)
6 Paid Holidays

Qualifications: