Senior Claims Examiner

Arbol is a global climate risk coverage platform and FinTech company offering full-service solutions for any business looking to analyze and mitigate exposure to climate risk. Arbol’s products offer parametric coverage which pays out based on objective data  triggers rather than subjective assessment of loss. Arbol’s key differentiator versus traditional InsurTech or climate analytics platforms is the complete ecosystem it has built to address climate risk. This ecosystem includes a massive climate data infrastructure, scalable product development, automated, instant pricing using an artificial intelligence underwriter, blockchain-powered operational efficiencies, and non-traditional risk capacity bringing capital from non-insurance sources. By combining all these factors, Arbol brings scale, transparency, and efficiency to parametric coverage.

Arbol is looking for a seasoned Senior Litigation & Liability Claims Examiner to join our growing property casualty claims team at Lilypad Insurance Managers. The ideal candidate brings deep expertise in litigated liability claims, complex coverage analysis, and defense counsel management, along with the sound judgment and independent decision-making that come with senior-level experience. You'll work in a dynamic environment that blends litigation claims excellence with technology, including AI-driven tools, giving you the resources to deliver outstanding outcomes for policyholders and claimants when it matters most.

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What You'll Do

• Litigation Management: Investigate, evaluate, and resolve complex litigated property and liability claims from lawsuit assignment through final resolution, ensuring timely, efficient claim handling.
• Third-Party Liability Claims: Investigate new third-party liability claims from first notice of loss, promptly contacting insureds and claimants to gather facts, assess liability, determine the claim evaluation, and set an action plan for resolution.
• Claimant Negotiation: Negotiate directly with claimants and their attorneys to reach fair, well-supported settlements on third-party liability claims, applying strong negotiation skills and sound judgment within assigned authority.
• Defense Counsel Partnership: Develop and execute effective, cost-efficient litigation strategies in partnership with defense counsel; prepare claim files for presentation and maintain consistent follow-up to keep cases moving toward resolution.
• Trial and Hearing Participation: Attend trials, mediations, arbitrations, and depositions by phone or in person as needed, representing the company's interests and supporting favorable outcomes.
• Litigated Claim Negotiation: Once a claim proceeds to litigation, contact and negotiate directly with plaintiff attorneys as appropriate, applying proven negotiation skills to reach fair, cost-effective resolutions.
• Coverage Analysis: Review policy information to determine applicable coverages and make well-supported recommendations for resolving complex or disputed coverage issues in accordance with policy language and company guidelines.
• Liability Determination: Evaluate liability exposures with in-depth technical expertise, applying knowledge of tort law, contracts, and coverage forms to guide claim strategy.
• Reserve Accuracy: Recommend timely, accurate reserves based on claim analysis and defense counsel input, and monitor and adjust reserves as lawsuits progress.
• Case Strategy and Reporting: Maintain a current diary on each claim utilizing claims software, present files to internal claims committees, and provide detailed, accurate reports for management review on major losses.
• New Technology and AI: Leverage AI-driven tools and modern claims software to streamline litigation workflows, improve accuracy, and enhance the overall claims experience.
• Regulatory Compliance: Ensure lawsuit handling meets all benchmarks under company guidelines, applicable statutes, and Unfair Claims Practice Acts, including timely contact, defense counsel assignment, correspondence, and complaint response.
• Fraud Detection: Identify fraud indicators and recovery opportunities throughout the litigation process.
• Vendor Management: Engage and monitor the work of outside vendors, including defense counsel and experts, throughout the claim adjustment and litigation process.
• Mentorship: Support the claims supervisor or manager in mentoring less experienced examiners and help identify training needs across the team.
• CAT Claims Support: During high CAT claim volumes, step in to support litigation and liability claims as needed.

What You'll Need

• 4-year college degree plus 7+ years of property, liability, and litigation claims handling experience, or a comparable combination of education and experience.
• Direct experience with first and third party litigation in Florida, Texas and Louisiana. Applicable state adjuster license where required, with the ability to obtain additional state licenses as needed.
• In-depth experience interpreting property damage estimates and applicable policy coverages.
• Working knowledge and in-depth experience evaluating liability exposures.
• Demonstrated technical expertise in claims management, including coverage, forms, contracts, and tort law.
• Proven, effective negotiation skills, including experience negotiating directly with claimants and plaintiff attorneys.
• Knowledge of law and insurance regulations across various jurisdictions, and the ability to stay current on legal trends affecting claim handling.
• Advanced experience adopting and using new software and tools.
• Proficiency in Microsoft Office products (Word, Excel, Outlook).
• Insurance certifications, courses, or professional designations: A plus.
• Flexibility: Able to work extended hours due to weather-related events or litigation deadlines.

\n$100,000 - $115,000 a year\n

Essential Job Functions & Physical Requirements

• Ability to sit for extended periods of time while working at a computer, with or without reasonable accommodation
• Ability to use a computer, keyboard, mouse, and standard office equipment (e.g., phone, printer, scanner)
• Ability to view a computer screen for prolonged periods, with or without reasonable accommodation
• Ability to communicate effectively in person, by phone, and via email
• Ability to occasionally stand, walk, bend, and reach within an office environment
• Ability to lift and/or move up to 10–15 pounds occasionally (e.g., office supplies, files), with or without reasonable accommodation
• Ability to perform repetitive motions, such as typing or data entry
• Ability to maintain focus and attention while performing detailed tasks

Interested, but you don’t meet every qualification? Please apply!

Arbol values the perspectives and experience of candidates with non-traditional backgrounds and we encourage you to apply even if you do not meet every requirement.

Accessibility

Arbol is committed to accessibility and inclusivity in the hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you require an accommodation to apply or interview, please contact [email protected]

Benefits

Arbol is proud to offer its full-time employees competitive compensation and equity in a high-growth startup.  Our health benefits include comprehensive health, dental, and vision coverage, and an optional flexible spending account (FSA) to support your health.  We offer a 401(k) match to support your future, and flexible PTO for you to relax and recharge. 

Equal Opportunity Employer

Arbol is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other legally protected status.

Arbol participates in the E-Verify program to confirm employment eligibility.