Senior Contract & QA Analyst

About Branch

Branch is on a mission to make insurance more accessible, so more people can be covered. We innovate using data, tech, and automation to simplify insurance from start to finish—we eliminated inaccurate quotes in favor of real prices, created a better way to bundle, and cut unnecessary costs in the traditional insurance process. Then we pass those savings along to our members. Basically, we’re doing insurance the way it was meant to be.

But we didn’t just create the insurance we’ve always wanted, we also created the company we’ve always wanted to work for. As we redefine insurance, we also want to redefine what it means to work in insurance. Find out for yourself.

Branch has a preference for candidates in Ohio, but is open to candidates located in AZ, FL, GA, IL, IN, IA, KS, KY, MD, MI, MO, NV, NC, OH, PA, SC, SD, TN, TX, and WI. Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Branch is remote first, with most Branchers choosing to work from home. Our headquarters are located in Columbus, Ohio, where we come together from time to time to build relationships and connect with each other in real life. We also have office space in Columbia and Concordia, Missouri as well as Forreston, Illinois. Once a year, the entire company gathers for “BranchFest”, a highlight of the year for many Branchers.

About the role

At Branch, we build insurance products that are clear to the people who buy them. As a Senior Insurance Contract & QA Analyst, you'll own the development and maintenance of the forms and endorsements behind our personal lines products, and you'll test what we ship to confirm it matches what we filed.

Reporting to the Director of Underwriting, Contract & QA, you'll join a small contract, compliance and QA team inside the insurance product organization. You'll draft and maintain contracts and endorsements across multiple states, carry filings and regulatory responses, and run the quality assurance that confirms our systems produce what the departments of insurance approved, in output and in formatting.

Branch is expanding into new states and new lines, so the contract work grows with the footprint. Alongside it, a significant year of pricing change means rating tables move in every state, and testing those changes is a large part of the year ahead. You'll also continue the automation work already underway in quality assurance, in partnership with our analytics team.

This role is a good fit for someone who reads a contract closely enough to see exactly what a coverage change does, who enjoys finding the gap between what was filed and what shipped, and who wants to own forms end to end rather than one step in someone else's process.

Key Responsibilities

Contract and Compliance

• Design, develop and maintain personal lines contracts, forms and endorsements across multiple states and lines of business

• Complete filings and respond to regulatory inquiries on the contract

• Serve as a resident expert on the contract terms for our product lines

• Carry ongoing compliance review as products, systems and regulations change

• Review competitor offerings and market needs, and bring that read into forms and endorsement development

Quality Assurance

• Test product output to confirm that what was filed with departments of insurance is what the system actually produces, in function and in formatting

• Test rating and pricing changes as rating tables are updated state by state

• Build and maintain test plans, test cases and defect tracking for contract, rating and system changes

• Continue the automation of quality assurance work in partnership with the analytics team

Across Both

• Partner with Product Management, Underwriting, Pricing, Actuarial, Claims and Technology on changes that cross the contract, the rating and the system

• Write documentation for contract updates and test cases that the people downstream can actually follow

• Manage multiple states and workstreams in parallel, through real peaks and valleys in the calendar

Skills, Knowledge, and Expertise

• Personal lines P&C insurance experience. Typically 5+ years, in insurance contract and forms development, or in claims where you worked policy language directly. One of those two lanes is essential.

• Policy language interpretation. You can read two contracts and say precisely how the coverage differs.

• Contract drafting, revision and compliance review in an insurance context, rather than commercial or vendor contracting.

• State regulatory environments. Experience preparing filings or responding to regulatory inquiries.

• Quality assurance methodology. Test planning, test case development and defect tracking, including UAT or regression testing on insurance systems.

• Reading system output for discrepancies. Policy issuance and rating results, checked against what was filed.

• Cross-functional partnership. Working with Product, Underwriting, Actuarial, Claims and Technology to get a change all the way out.

• Attention to detail that holds under pace. The core of this work is catching the one inconsistency that everything else passed over.

• Automation and continuous improvement instinct. A record of making repetitive work smaller.

• Written communication. Reporting findings, issues and suggested improvements clearly enough that someone acts on them.

• Education. Bachelor's degree or equivalent experience.

• An alternate route in. Exceptional quality assurance and continuous improvement experience in an insurance systems environment can stand in for direct contract or claims background.

Why join us at Branch?

We’re all about getting back to getting each other’s back - that means Branchers, too. So we provide benefits that let you work and live to your fullest.

• Above-market salary - Branch is a data-driven company, so we do the math on salaries, too. If you get an offer from Branch, you can expect compensation that hits above the mark.

• Pay equity and transparency - Our pay isn’t just market-driven, it’s equitable. We let experience and performance drive your success, never your gender, race, orientation, or beliefs.

• Remote-first (with perks) - Work from where you’re most comfortable. We’ll take care of your work from home set-up and monthly internet. We also have a Columbus headquarters if you’d like to join us in an office.

• Flexible YouTime - We don’t just let you control your own time off. We actually encourage you to use it. After your first year at Branch, we’ll give you $1000 toward your next vacation.

• Employee stock options - You’re not just an employee. If you’re full-time, you’re also a part-owner. You’ll have stock options so you can invest in the company you’re helping to grow.

• Medical, vision, dental - Get all the coverage you need for a healthy, happy life.

• 401k and contribution matching - Invest in your future. Branch helps you get to retirement on time with a portion of your contributions matched each month.

What to expect

In light of recent hiring scams across the United States, here’s what the process will look like with Branch (so you know it’s us):

• Please apply to open positions directly through our site. If you don’t see it here, then it shouldn’t exist on another job board. If you’re ever unsure about the legitimacy of a Branch job posting found on another site, please check the listings here to verify.

• If you're selected to move onto the next phase of the hiring process, a member of our Branch talent team will reach out to you directly from the email domain @ourbranch.com to guide you through our process.

• The process will include a number of interviews, which will all happen either over the phone or on video calls.

• We will never ask for personal payment or require you to purchase equipment during our interview process. Always be sure to protect your personal information.

Equal Employment Opportunity Employer

At Branch, we are deeply committed to community. Branch is an Equal Employment Opportunity employer. All qualified applicants and/or employees will receive consideration for employment without regard to the individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.