Senior Human Resources Business Partner

About our company

SMG Restaurants owns and operates McDonald's restaurants across North Carolina. Our mission is simple: build outstanding restaurants by investing in outstanding people.

We're looking for someone who loves helping people succeed behind the scenes. This isn't a recruiting-heavy role or a training position. Instead, you'll become the person who ensures our team members are supported professionally, and that our leaders have the HR guidance they need to build a great workplace.

If you enjoy solving problems, organizing complex situations, and helping leaders navigate employee matters with professionalism and care, we'd love to meet you.

Job Overview

The Senior Human Resources Business Partner serves as the organization's primary resource for employee relations, HR administration, payroll support, and special projects.

You'll work closely with our Leadership Team to support approximately our restaurant locations while helping maintain consistent HR practices throughout the company.

This position is primarily remote with occasional travel to restaurants for meetings, leadership events, and other business needs.

What You'll Do

Employee Relations & Human Resources

• Conduct employee investigations
• Interview employees and managers
• Prepare written investigation summaries
• Draft coaching documentation
• Prepare performance improvement plans
• Assist leaders with disciplinary documentation
• Ensure HR matters are handled consistently and professionally
• Maintain confidential employee records
• Support employment compliance

Payroll & Compensation

• Process pay changes
• Assist employees with payroll questions
• Resolve paycheck issues
• Coordinate pay cards
• Audit payroll information for accuracy
• Support wage adjustments and promotions
• Maintain compensation documentation

Administrative Support

• Prepare letters and employment documents
• Organize company files and records
• Coordinate HR paperwork
• Track key HR metrics
• Maintain employee databases
• Assist with compliance reporting

Special Projects

Every week is a little different.

Projects may include:

• Planning leadership events
• Coordinating company recognition programs
• Supporting company communications
• Writing employee resources
• Assisting with organizational initiatives
• Helping improve HR systems and processes
• Other strategic projects assigned by leadership

What Success Looks Like

The successful candidate:

• Exercises excellent judgment
• Handles confidential information with discretion
• Is highly organized
• Communicates professionally
• Solves problems independently
• Builds trust with employees and leaders
• Brings calm to difficult situations
• Follows through on commitments
• Is comfortable working remotely while staying highly responsive

What an average day looks like

• Primarily remote
• Typical workday approximately 8:00 a.m. – 5:00 p.m.
• Limited travel (generally one day per week or less)
• Occasional evening phone calls or emails when urgent employee matters arise

Our benefits

• An amazing culture that prioritizes our people
• Competitive salary and monthly performance bonus eligibility
• 100% employer-paid medical, dental, and vision insurance
• Permanent remote work flexibility
• Paid time off
• Participation in company vehicle program
• Cell phone allowance
• Travel stipend
• Retirement plan with company match
• Eligibility for company financial service award
• Tuition support and assistance
• Professional development opportunities

What we're looking for

• Someone who is driven and passionate
• McDonald's leadership experience (GM or above strongly preferred)
• A willingness to learn and jump in to support our team
• Strong written communication skills
• Excellent organizational skills
• Comfortable managing multiple priorities
• Microsoft Office / Google Workspace proficiency