Senior Escrow Product Manager
Boost your chances before you apply.
M&T Bank
US
Summary
The Senior Escrow Product Manager will lead the strategic roadmap, modernization, and commercialization of escrow and virtual account management solutions. This role involves cross-functional collaboration with technology, operations, and sales teams to deliver differentiated products that meet the needs of commercial clients.
Job Description
Overview:
M&T Bank is seeking a strategic and execution-oriented Escrow & Virtual Account Management (VAM) Product Manager to lead the growth, modernization, and commercialization of our escrow and virtual account solutions. This role is responsible for defining product strategy, delivering new capabilities, managing the product roadmap, and ensuring that M&T's escrow and VAM offerings meet the evolving needs of commercial clients across multiple industry segments.
The successful candidate will combine deep product management expertise with strong commercial banking knowledge to deliver differentiated solutions for clients requiring fund segregation, reconciliation, liquidity optimization, and operational efficiency.
This position serves as the central point of accountability across Product, Technology, Operations, Risk, Legal, Treasury Management, and Sales teams to successfully design, launch, and enhance escrow and virtual account solutions.
Primary Responsibilities:
Product Strategy & Market Leadership:
- Develop and execute the strategic roadmap for Escrow and Virtual Account Management solutions.
- Identify emerging client needs, industry trends, competitive threats, and fintech opportunities.
- Define product positioning and value propositions across Commercial Banking, Business Banking, and specialized vertical markets.
- Establish multi-year product vision aligned with M&T's deposits, liquidity, and treasury management strategies.
New Capability Development:
- Build business cases, secure funding, establish success metrics, and manage prioritization.
- Partner with Technology and Agile delivery teams to execute product initiatives.
- Drive capabilities such as:
- Self-service virtual account administration
- Virtual account-to-physical account reconciliation
- Enhanced reporting and analytics
- Treasury workstation and ERP integrations
- API connectivity
- Automated funding and sweeps
- Real-time payments and liquidity functionality
-
These initiatives align with existing roadmap priorities including reconciliation tools, Treasury Center integration, balance reporting, Direct Connect integration, and enhanced escrow reporting.
Market Segmentation & Client Differentiation:
-
Design product strategies tailored to the unique needs of distinct customer segments, including:
- Commercial Real Estate
- Property Management
- Attorney Trust Accounts
- Municipal Escrow
- 1031 Exchange Intermediaries
- Funeral Escrow Providers
- Leasing & Security Deposit Providers
- Large Corporate Treasury Organizations
- Franchise and Multi-Entity Businesses
-
The Product Manager will be responsible for understanding the operational workflows, regulatory requirements, reconciliation challenges, and reporting needs unique to each segment and ensuring solutions are designed accordingly. M&T's escrow offering currently supports multiple specialized escrow structures across these client types.
Virtual Account Management Solution Design:
Lead the evolution of M&T's Virtual Account Management platform.
Responsibilities include:
- Designing virtual account hierarchies and account structures.
- Defining cash concentration and fund segregation models.
- Supporting treasury visibility and liquidity optimization.
- Developing reporting and reconciliation frameworks.
- Building client-controlled virtual account administration capabilities.
- Enhancing integration with Treasury Center, APIs, ERP platforms, and treasury workstations.
- Supporting real-time information delivery and account governance.
Commercialization & Revenue Growth:
- Partner with Treasury Management, Sales, Segment Management, and Marketing teams to drive product adoption.
- Develop pricing, packaging, and go-to-market strategies.
- Create sales enablement materials and client-facing value propositions.
- Support large prospect opportunities and strategic client engagements.
Risk, Compliance & Operational Excellence:
- Ensure products operate within all regulatory, legal, and risk management requirements.
- Partner with Legal, Compliance, Operations, and Audit functions.
- Drive operational efficiency and scalability.
- Identify process improvement opportunities that enhance both client and employee experiences.
Success Measures:
The Escrow & VAM Product Manager will be accountable for:
- Growing escrow and VAM revenue
- Increasing product adoption and client penetration
- Delivering new roadmap capabilities on schedule
- Improving client satisfaction and retention
- Reducing operational complexity and servicing costs
- Enhancing competitive differentiation in target markets
- Improving treasury visibility and reconciliation outcomes for clients
Education and Experience Required:
- Bachelor’s degree
- 7 years’ proven product management experience in commercial banking, treasury management, liquidity solutions, or payments.
- OR in lieu of a degree,
- A combined minimum of 11 years’ higher education and/or work experience, including a minimum of 7 years
- Proven product management experience in commercial banking, treasury management, liquidity solutions, or payments.
Education and Experience Preferred:
- Experience with:
- Escrow services
- Virtual Account Management
- ZBA and Sweep solutions
- Treasury Management platforms
- ERP integrations
- Commercial deposit products
- Knowledge of commercial real estate, property management, legal trust, and fund administration workflows
- Proven experience launching and commercializing new banking or fintech capabilities.
- Experience managing cross-functional product delivery initiatives.
- Strong understanding of commercial deposit and liquidity products.
- Demonstrated ability to create product roadmaps and business cases.
- Experience working with Technology, Operations, Risk, and Sales organizations.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $107,500.00 - $179,100.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above corresponds to our national pay range for this role. The specific pay range applicable to you may vary based on your location.
Location
Clanton, Alabama, United States of America
Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. Founded in 1856 in Buffalo, NY we are now a top 11 full-service US-based commercial bank with a retail footprint across the east coast and wealth services available nationwide and abroad. As a bank, we offer advice, guidance, expertise, and solutions across the entire financial spectrum that combines M&T’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. We are a community-minded organization with more than 167 years of experience. We serve customers, community, and colleagues whether they be across the street, across the state or across the country.
As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor and we seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.
M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.
Founded
1856
Company size
10,001+ employees
Industry
Financial Services
Org type
Public Company
Headquarters
Buffalo, New York
Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. Founded in 1856 in Buffalo, NY we are now a top 11 full-service US-based commercial bank with a retail footprint across the east coast and wealth services available nationwide and abroad. As a bank, we offer advice, guidance, expertise, and solutions across the entire financial spectrum that combines M&T’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. We are a community-minded organization with more than 167 years of experience. We serve customers, community, and colleagues whether they be across the street, across the state or across the country.
As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor and we seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.
M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.
Founded
1856
Company size
10,001+ employees
Industry
Financial Services
Org type
Public Company
Headquarters
Buffalo, New York
