SENIOR ENTERPRISE ONBASE ADMINISTRATOR

SENIOR ENTERPRISE ONBASE ADMINISTRATOR

Division of Technology Services (DTS)
1400 West Washington Street, Phoenix, Arizona 85007

Salary: $71,676 - $89,708  

Grade: 27

Closing Date: Open Till Filled

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

The Department of Economic Security, Division of Technology Services, is seeking an experienced and highly motivated professional to join our team as a Systems/Network Engineer. This position will serve as a Senior Enterprise OnBase Administrator. This position assists with daily support, maintenance, governance, and customer service of OnBase systems, including various OnBase Modules, SQL Monitor, and applicable integrations such as: Okta Workforce and/or Active Directory. This includes configuration within these systems and integrations as requested. Daily activities include supporting divisions, prioritizing and distributing tickets, and configuration of policies. Other duties include configuration and
troubleshooting of complex issues, support strategy sessions, provide industry best practice guidance to leadership, and participate in projects to extend automation opportunities.

This position does require residency within the State of Arizona.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

• Maintain, monitor and update OnBase configurations, including integration creation and support. Troubleshoot issues within the environment.
• Prioritizes and plans work activities and sets goals and objectives. Conducts daily Event Viewer analysis, identifies and characterizes incidents, generates incident reports, and investigates suspicious activity.
• Performs system analysis, designs, constructs and tests infrastructure. Identifies opportunities and implements solutions to improve efficiency and reduce waste.
• Creates process documentation for internal use. Participates in meetings, support strategy session and work groups to streamline processes for efficiency.
• Reviews configuration change proposals for compliance to established standards, guidelines, and policies. Provides guidance, assistance, training, and documentation for process solutions. 
• Travel within the State of Arizona

Knowledge of:

• Various infrastructure technologies and in-house developed applications utilized in the enterprise
• SQL Management Studio
• Advanced information system configuration management
• Active Directory, Group Policy, Certificate Services, Okta and in-house developed applications utilized in the enterprise
• Installing of PC Software
• Evaluating and testing of emerging technologies
• OnBase Troubleshooting Tools, OnBase Reporting Dashboards, OnBase Workview/Workflow
• Unity Scripts
• API integration

Skills In:

• Strong customer service
• Excellent interpersonal communication, written and oral
• Expert troubleshooting
• Analyzing existing performance trends and recommend adjustments or changes where required
• Developing and writing technical documentation

Ability to:

• Balance, prioritize and organize multiple tasks
• Work collaboratively in teams and across organizations
• Synthesize feedback and adjust plans accordingly
• Build strong relationships inside and outside the organization
• Perform advanced design, maintenance and repair of servers
• Travel within the State of Arizona

This ideal candidate for this position will have:

• N/A

• This position may require driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• Arizona Revised Statute (ARS) 41-1969 (Information Technology): Employee shall obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.
• Bachelor's degree or 8 years of extensive experience in systems engineering (or equivalent experience).
• In-State Travel within the State of Arizona.

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact us at (480) 435-0897 or email [email protected].

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (480) 435-0897 or [email protected]. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.