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Salary Unstated 10d ago

Senior Enrollment Counselor

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Indiana Wesleyan University

Turlock, CA, US

Full-time Permanent Remote

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Summary

The Senior Enrollment Counselor is responsible for recruiting, enrolling, and supporting students throughout the admissions and onboarding process. They work closely with leadership to implement enrollment strategies and maintain accurate student records within CRM systems.

Job Description

Job Title: Senior Enrollment Counselor

Reporting Relationship: Director of Enrollment

Unit: National & Global

Department: Strategic Enrollment - IWU National & Global

Campus Location: Online/Remote (within the United States)

Summary of Position:    The Enrollment Counselor has primary responsibility for enrolling students and supporting their initial retention for assigned degree programs and certifications. Serving as the primary representative of Indiana Wesleyan University (IWU) to prospective students, this individual must possess in-depth knowledge of the programs offered and a strong understanding of the target audiences for whom these programs are designed.
Working closely with the Director of Enrollment, the Enrollment Counselor helps develop, implement, and refine strategies to recruit, enroll, and retain students, ensuring a seamless and positive experience throughout the discovery, admissions, and onboarding process. The Enrollment Counselor guides prospective students in exploring their educational options and supports them in making informed decisions aligned with their goals and learning styles.

Duties and Responsibilities

  • Apply Enrollment Strategies Effectively implement SEP’s enrollment and outreach strategies to serve prospective students promptly and professionally throughout the discovery, admissions, and enrollment stages 
  • Prompt Student Engagement Initiate timely contact with new prospective students within 24 hours of receiving their initial inquiry 
  • Provide Program Expertise Deliver accurate, detailed information about assigned degree programs and certifications to prospective students and their influencers (e.g., employers, supervisors) 
  • Advise and Coach Students Build rapport and guide students through a thoughtful exploration of their educational goals, addressing concerns, identifying learning styles, and helping them choose the best online or onsite options
  • Maintain Accurate Student Records Keep student records current and accurate in SEP’s systems to support effective reporting, forecasting, and enrollment tracking 
  • Special Projects and Additional Duties Undertake special projects and carry out additional tasks as assigned by the Director of Enrollment or other SEP leadership

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

  • Bachelor’s degree required or equivalent experience

Experience

  • Minimum of two (2) years of experience as an Enrollment Counselor II with IWU; or three (3) years of commensurate experience in adult higher education enrollment

Required Skills

  • Prior experience in student enrollment, admissions, advising, or related fields
  • Excellent knowledge of assigned degree programs and understanding of relevant target audiences
  • Strong interpersonal, presentation, and communication skills
  • Ability to work independently, prioritize tasks, and meet deadlines
  • Proficiency with CRM systems and student record management
  • Commitment to providing outstanding service to students and stakeholders

IWU Kingdom Diversity Statement

IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity.  We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity.  Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth.  We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.