Senior Director, Strategic Accounts

Overview

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. has been officially certified as a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do, and enjoy the people they work with.

As the Senior Director of Strategic Accounts, you will lead a high-performing team focused on supporting and growing relationships with many of Kyocera’s most strategic customers. This role is responsible for driving new business growth, maximizing customer retention, and fostering long-term partnerships that deliver mutual value. The Senior Director sets the vision and strategy for account management, ensures excellence in sales execution, and collaborates closely with Dealers, Service, Marketing, and Executive Leadership to align resources and achieve business objectives.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

Responsibilities

+         Review existing account base and analyze market data to determine ideal customer size, industry vertical, and geography based on current Kyocera resources and capabilities.

+         Hire and lead a team of Strategic Account Executives by providing guidance and direction to achieve assigned objectives.

+         Lead a team of Solutions Architects and make sure they are an integrated part of the strategic account engine, ensuring their technical expertise directly supports growth, retention, and customer value. This includes validating technical feasibility, identifying risks early, and ensuring solution design aligns with customer requirements and timelines.

+         Utilize Kyocera CRM and Power BI reports to track funnel growth, opportunity engagement and strong sales activity.

+         Drive forecast accuracy and embrace Kyocera’s monthly forecast methodology.

+         Present Quarterly Business Review to Executive Leadership team.

+         Identify, Track, and achieve specific Strategic KPI’s.

+         Work closely with the Kyocera National Account Center to ensure strong customer support, device deployment, and post award support.

+         Generate and grow Strategic Account Sales by personally contacting, presenting Kyocera products, and closing sales within the targeted Accounts when required.

+         Identify and maintain a Target List of prospects and leads, including OMNIA Private Sector, State Contracts, and GPOs.

+         Manage current contract relationships, attend mandatory review and bid meetings. Provide updates on new products, technology changes, and pricing initiatives. 

+         Responsible for the coordination, fact gathering, and analysis of the bids and RFPs within assigned target markets and provides necessary input to HQ to respond accordingly.

Qualifications

+         Minimum of 5 years of sales experience in the office product industry

+         Minimum of 2 years’ experience in major, national, or government account sales

+         Previous experience successfully managing a sales team

+         Excellent verbal and written communication skills required

+         Ability to travel up to 50%

+         Valid driver’s license

Preferred:

+         Bachelor’s degree

+         2 years’ experience in major, national or government account sales within the office product industry.

Note:

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time-to-time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this

The typical pay range for this role is $152,000 -$190,000. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position may include a discretionary bonus based on performance. description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge into work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.