Senior Director, Partnership Strategies & Solutions

Job Description:

Role Overview

As a Senior Director, Partnership Strategies & Solutions you’ll own a portfolio of strategic client accounts, ensuring long-term retention and positioning our organization as an indispensable partner. You’ll lead day-to-day engagement  and growth strategies while driving operational alignment. By building deep relationships, anticipating risks, and coordinating cross-functional solutions, you’ll deliver excellence and continuous improvement. This role requires strategic thinking, influence without authority, and the ability to navigate complexity in competitive service environments. Remote role with 50-60% expected travel.

What You'll Do

• Serve as the primary point of contact for assigned clients, fostering strong, long-term relationships.
• Lead retention efforts by identifying at-risk accounts and executing recovery plans.
• Develop strategic account plans aligned with client needs and organizational goals.
• Partner cross-functionally to co-create solutions that improve service delivery and reduce costs.
• Conduct business reviews, monitor KPIs, and surface insights using CRM tools.
• Facilitate contract renewals and craft compelling proposals.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• 5–10 years of experience in account management, client retention, or strategic customer success.
• Proven success retaining complex accounts in competitive B2B service environments.
• Familiarity with public or institutional procurement and renewal cycles.
• Strong interpersonal, communication, and conflict resolution skills with ability to influence without authority.
• Proficiency in CRM tools (e.g., Salesforce) and Microsoft Office Suite; skilled in using data and storytelling to support retention and growth.
• Ability to manage large portfolios, craft high-impact presentations, and drive strategic solutions in complex environments.

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor’s Degree or equivalent experienceMinimum Management Experience – 7 yearsMinimum Functional Experience – 7 years