Senior CRM Engineer (Contractor)

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The Knights of Columbus is a tax-exempt Catholic fraternal benefit society that provides financial security to members and their families through our life insurance, long-term care insurance, disability income insurance, investment and annuity products. Charity is at the core of our missions: our profits are donated to help those in need and to support our faith - $1.73B over the past ten years.

While we have many employees who are not Catholic, we follow the Church’s teachings in our investment strategies and our employee benefits. As part of our religious mission, we support the pro-life cause by contributing to the March for Life and pregnancy resource centers, we oppose assisted suicide and euthanasia, we are evangelists for the Catholic faith, and we help Christians who are facing religious persecution in the Middle East.  We all work together to support our two million members as they volunteer to help others in their parishes and communities around the world.

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Overview

The Senior CRM Engineer, will design, develop, implement, and maintain a wide variety of CRM deployments across multiple environments.  The Senior CRM Engineer will collaborate with architecture, UX and other development teams, as well as the business community.

Core Responsibilities

• Create Microsoft Power Apps
• Develop Proof of Concepts (PoCs) to test new functionalities
• Design, develop, test, and implement D365 PowerApps and related flows
• Design, develop, test, and implement custom features and processes in Microsoft Dynamics
• Participate in business case creation and estimation of work
• Recommend and implement best practices for KofC
• Consult with business to modernize business processes by leveraging PowerApps and automation
• Assist in communicating new features released to users
• Create and maintain application solution documentation
• Assist in writing user guides for newly developed apps
• Monitor and troubleshoot performance or other issues when needed
• On-call and/or after-hours work required

Skills Qualifications

• Must be able to manage multiple projects simultaneously with the ability to work well under pressure

• Must be self-motivated, and able to work independently, as well as interact well with others and communicate professionally with people at all levels.
• Must demonstrate up-to-date expertise in D365 CRM (Power platform, power automate, Apps), .NET development, Portal Development, Power BI, Azure and the ability to apply that expertise to development activities

• At least 4 years of hands-on development experience with CRM solutions , D365 / CRM and/or Power Platform experience preferred

• Experience with Integration within the M365 ecosystem and Microsoft Dataverse / Common Data Service

• Excellent UI design skill and hands on experience in designing and developing entities in PowerApps.

• Good exposure to Common data services like Dataverse andintegration to CRM solutions like Dynamics 365.

• Experience Using API custom-connectors within PowerApps.

Education

• Bachelor’s Degree in Computer Science, engineering or relevant field
• 6+ years hands on CRM experience
• 3+ Year of Building PowerApps and Flow structure driven Apps
• 8+ years IT experience
• Strong problem-solving skills -- must be able to think critically and independently

Authorization to work in the United States is required

This position is not eligible for visa sponsorship.

Physical Demands