Senior Coordinator

Overview

Are you looking to start your career with a great company? Do you enjoy solving problems and talking with customers? A Senior Coordinator role at Snap-on could be for you! Snap-on’s Customer Care Center is currently hiring a Senior Coordinator to assist the CCC management team in supporting the customer experience and productivity with a focus on a specific functional role. This individual will ensure the CCC policies and procedures are properly documented and followed. Our Customer Care Center is a fun, friendly, fast-paced environment where our team provides a World Class Customer Experience via Phone, Email, and Text Message. We offer competitive pay, full benefits, and a great work/life balance. This role will be based in the Crystal Lake Contact Center. 

Benefits and Perks

• Hybrid Work From Home program (up to 10 days each month based on metric performance)
• Start with 13 paid vacation days and 1 week paid sick time (accrued based on hire date)
• Employee Assistance Program
• Full medical with options for Dental and Vision
• 401k with company match
• Employee Stock Purchase Program
• Employee Purchase Program
• Pension
• Ability to bid on other shifts based on job performance
• Annual raises and bonuses (dependent on profitability of the business)
• Hourly rate - $25.24

Responsibilities

• Responsible for a controlled environment for CCC order to cash processes
• Complete audit checks with both internal and external auditors
• Coordinate, review and update existing Narrative and Accounting Policies
• Responsible for maintaining LN Compliance
• Balance and approve account reconciliations
• Reconcile monthly reports with Corporate Finance
• Manage unclaimed property for the Tools Division
• Manages information by researching, recording and analyzing data and information.
• All other tasks as assigned by management

Qualifications

• 2+ year’s customer care experience preferred.
• High School Diploma or equivalent required.
• Bachelor’s degree preferred.
• Excellent written and oral communication skills; ability to communicate and work effectively with all levels internally and externally.
• Excellent customer care skills. The ability to de-escalate an upset customer. Ability to provide solutions that solve the customer’s problem.
• General knowledge of warehousing, distribution and inventory control and ability to learn and maintain knowledge of Snap-on product lines.
• Must have working knowledge of Company policies and procedures; ability to work independently and use sound judgment in application or modification of procedures needed to meet new or unusual requirements within established policies.
• Excellent PC skills, knowledge of Microsoft Office, LN software and Internet.
• Proficient with Customer Support and use of Franchisee Profile, Web Statement and/or order processing.
• Strong understanding of order-to-cash process, including distribution, financial & inventory linkages and processes.
• Ability to be flexible in daily activities, change priorities & coordinate multiple tasks.
• Must be creative & willing to adapt to changing business demands.
• Ability to remain calm under pressure and work in stressful situations in order to promote good interoffice relations.
• Ability to use a wide range of procedures, troubleshoot and analyze situations to determine what action should be taken within limits of standard practice.
• Highly coachable.

Snap-on is a government contractor covered by the Federal Drug-Free Workplace Act. As such, all applicants who receive an offer of employment will be required to pass a drug screen and background check post offer.

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran