Senior Account Manager

Senior Account Manager

Reports to the VP of Sales
Location: Based on candidate experience, this role can be remote or on-site/hybrid at our HQ in Spring Lake, MI
Travel Required

JOB SUMMARY:  

The Senior Key Account Manager is responsible for managing major customer accounts.  This role’s responsibilities may also include direct reporting of a Key Account Manager’s activities on those customer accounts within EQI.  This position must maintain key customer account awareness and will act as a key advisor and leader of the activities related to the key customer accounts. He or she will be responsible for driving key activities related to major account responsibilities aligning with EQI sales and growth strategy.  Developing effective relationships, trust, and credibility, at multiple levels inside and outside the company are critical to the success of this role. This role will initially focus within the Oil, Gas and Energy segments, with the expectation to further develop EQI’s book of business.

KEY RESPONSIBILITIES:  

• Develop and execute strategic, customer‑specific sales plans aligned with EQI's growth strategy, using market data, internal tools, and customer feedback to identify new opportunities.
• Build strong, trust‑based relationships across all levels of customer organizations; communicate proactively, transparently, and with integrity.
• Communicate growth objectives and pursue new business aligned with EQI goals, achieving mutually beneficial outcomes with customers.
• Collaborate with Engineering, Supply Chain, and Operations to strengthen competitiveness, evaluate technologies, and identify new programs.
• Serve as the internal voice of the customer, ensuring alignment and support for profitable, responsible account growth.
• Manage the account as a business—understand key financials, develop sales strategies, prepare presentations, and secure customer alignment.
• Negotiate pricing, tooling, and timing; translate internal cost breakdowns into customer‑ready quotations.
• Lead RFQ processes from pre‑quote activity through award and program launch.
• Provide leadership or support during crises or escalated issues involving quality, engineering, manufacturing, or other business situations.
• Confidently manage customer portals and online systems.
• Build strong internal relationships, ensure effective follow‑up, and resolve daily issues independently, escalating only when necessary.
• Manage a wide range of commercial and operational activities, including material linking, packaging systems, tooling audits, capacity studies, change management, launches, obsolescence claims, warranty issues, pricing models, and web‑quote submissions.
• If applicable, manage direct‑report Account Managers and ensure their work aligns with EQI goals, customer strategy, and performance expectations.

QUALIFICATIONS:

• Bachelor’s degree in Engineering, Business, Finance, or Marketing (or industry experience equivalent)
• 5+ years selling engineered technologies to major domestic and/or ROW OEMs (experience in EQI’s core commodities preferred).
• Strong communication and relationship‑building skills with leaders, customers, and teams.
• Excellent verbal/written abilities and high proficiency in Excel, PowerPoint, and sales/data systems.
• Proven ability to drive accountability, performance, and ethical standards.
• Strong analytical skills for strategy development and cost/technical discussions.
• Highly organized—able to balance urgent vs. important tasks.
• Effective leader and influencer capable of resolving issues and driving action.
• Professional, high‑integrity presence.
• Manufacturing/operations/logistics experience preferred.
• Be willing and capable to travel (25-50%) to customers and industry opportunities for F2F meetings and relationship development.

BENEFITS:

We offer a comprehensive and competitive benefits package designed to support the well‑being, growth, and success of our employees. Highlights include:

• Comprehensive Health Coverage: Medical, dental, and vision insurance to support the health needs of employees and their families.
• 401(k) with Company Match: Competitive retirement savings plan with employer matching contributions to help employees build long‑term financial security.
• Flexible, Unlimited Paid Time Off: An unlimited PTO policy designed to promote work–life balance and allow employees the flexibility they need for rest, personal time, and family commitments.
• Positive and Collaborative Work Environment: A culture that values teamwork, integrity, continuous improvement, and open communication.
• Wellness Programs: Access to a range of wellness initiatives that promote physical and mental well‑being including an EAP program and options for maintaining a healthy lifestyle with gym reimbursement
• Global Growth Opportunities: The chance to work for and grow with an expanding international organization, with exposure to global teams, perspectives, and career development pathways.

We are an equal opportunity employer and do not discriminate based on any protected characteristic. Applicants needing accommodation during the interview process may request them by phone or email.