SEH-PATIENT ACCESS SPECIALIST
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Sparrow
Charlotte, MI, US
Summary
The Patient Access Specialist is responsible for greeting and registering patients, verifying insurance information, and managing the hospital's main switchboard. They also handle cash collections, schedule appointments, and maintain accurate patient records while ensuring compliance with hospital policies.
Job Description
Job Opportunity
Job ID: 55521
Positions Location: Charlotte, MI Job Description General Purpose of Job: Greets
Description:
Positions Location: Charlotte, MI
Job Description
General Purpose of Job:
Greets and registers patients for inpatient and outpatient services. Duties include, but are not limited to, obtaining and verifying patient’s demographic/medical/insurance information, data entering patient information into the computer system, directing the individual to the correct department/location, and assuring completion of required documentation. Also responsible for answering the Hospital’s main switchboard.
Essential Duties:
- Greets and registers patients for inpatient and outpatient services. Duties include, but are not limited to, obtaining and verifying patient’s demographic/medical/insurance information, data entering patient information into the computer system, and directing the individual to the correct department/location.
- Assists individuals, in person and over the phone, providing information and assistance and/or scheduling appointments; notifies appropriate personnel of emergency/urgent situations.
- Contacts insurance carriers to verify insurance coverage and benefits levels.
- Reviews documentation completed by patients to assure accuracy and completeness of information; contacts others as necessary to confirm data or resolve errors.
- Answers the Hospital’s main switchboard; transfers callers to the correct employee or patient. Notifies appropriate personnel of emergency/urgent situations.
- Checks patients out following completion of the appointment. Duties include, but are not limited to, collecting payments/copays for services rendered, scheduling follow-up appointments and test as necessary. Completes all paperwork/forms as required.
- Contacts patients to confirm appointment and give instructions as required; explains procedure and answers patient questions as able.
- Date stamps, sorts and distributes incoming departmental mail and faxes.
- Perform the duties of Cashier collecting payments/co-pays for services rendered, issuing receipts, and balancing the cash drawer.
- Copies and distributes patient documents and records as directed.
- Assists in maintaining orderly appearance of the office area.
- Orders departmental supplies.
- Gathers data for monthly statistical reporting.
- Supports and serves as a role model for our mission, vision, values, and customer service initiatives. Adheres to the organization’s policies & procedures, and compliance guidelines.
- Performs other duties as assigned.
Job Requirements
| General Requirements | • None |
| Work Experience | • None |
| Education | • High school diploma or GED |
| Specialized Knowledge and Skills | • Interpersonal skills necessary to provide courteous and accurate information, on the phone and in person, to Hospital personnel, physicians, patients, families, and insurance company representatives • Typing and computer skills necessary for the creation and compilation of various departmental records and documents • Organizational skills to prioritize work flow and maintain patient records and files • Mental ability to work on tasks requiring accuracy and attention to detail, adapt and respond to multiple priorities and demands, and deal with the concerns of patients and their families • Physical ability to properly operate required office equipment and occasionally assist transport wheelchair bound patients to a room • Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job * Knowledge and understanding of the inpatient and outpatient registration function preferred • Knowledge of regulatory standards and hospital policies related to the patient registration function including HIPAA confidentiality and JCAHO mandates preferred • Knowledge of medical terminology preferred |
University of Michigan Health - Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Job Family
Administrative/Clerical
Requirements:
| Shift | Evenings |
| Degree Type / Education Level | High School / GED |
| Status | Part-time Non-Benefit Eligible |
| Facility | Sparrow Eaton Hospital |
| Experience Level | New Grad |
As Mid-Michigan’s premier healthcare organization and the region’s largest private employer, University of Michigan Health-Sparrow provides quality care to hundreds of thousands of people each year. With 526 providers at 115 sites of care across the region, Sparrow is your community health partner in Mid-Michigan, no matter what town or county you call home.
Our mission is to provide the best possible care to every patient, every time. What does that mean?
It means we bring critical care to rural communities. We keep your kids healthy at our primary care practices. We help you get active at our fitness and recreation centers in Lansing and Charlotte. We provide world-class care to patients fighting cancer at the flagship Herbert-Herman Cancer Center and deliver the most advanced treatment for a healthy heart at the Thoracic Cardiovascular Institute. We welcome your new little ones into the world at the Mother Baby Center, where we deliver 4,000 babies a year. And we provide the best emergency care in Mid-Michigan as the region’s only Level 1 Trauma Center.
We’re committed to providing the best care for patients like you — and your family and friends in Mid-Michigan — because supporting the health of our community is what matters to us most.
Founded
1896
Company size
5,001-10,000 employees
Industry
Hospitals and Health Care
Org type
Nonprofit
Headquarters
Lansing, Michigan
As Mid-Michigan’s premier healthcare organization and the region’s largest private employer, University of Michigan Health-Sparrow provides quality care to hundreds of thousands of people each year. With 526 providers at 115 sites of care across the region, Sparrow is your community health partner in Mid-Michigan, no matter what town or county you call home.
Our mission is to provide the best possible care to every patient, every time. What does that mean?
It means we bring critical care to rural communities. We keep your kids healthy at our primary care practices. We help you get active at our fitness and recreation centers in Lansing and Charlotte. We provide world-class care to patients fighting cancer at the flagship Herbert-Herman Cancer Center and deliver the most advanced treatment for a healthy heart at the Thoracic Cardiovascular Institute. We welcome your new little ones into the world at the Mother Baby Center, where we deliver 4,000 babies a year. And we provide the best emergency care in Mid-Michigan as the region’s only Level 1 Trauma Center.
We’re committed to providing the best care for patients like you — and your family and friends in Mid-Michigan — because supporting the health of our community is what matters to us most.
Founded
1896
Company size
5,001-10,000 employees
Industry
Hospitals and Health Care
Org type
Nonprofit
Headquarters
Lansing, Michigan
