Security Premium Seating Staff

Job DetailsJob Location: TeamOps - Foxborough, MA 02035Position Type: Part TimeEducation Level: High School Diploma or EquivalentSalary Range: $15.00 - $20.00 HourlyJob Category: Security
SUMMARY: A Premium Seating Staff member is the embodiment of New England hospitality and will strive to positively represent Gillette Stadium through service.  A Premium Seating Staff member must value each individual interaction and create additional value towards the event day experience by anticipating guest needs and capitalizing on service opportunities.  Most importantly, a Premium Seating Staff member must have an inherent desire to create positive interactions and give maximum effort to correct any guest challenges prior to the event end.  

DUTIES AND RESPONSIBILITIES  

Welcome Premium Seating guests with exceptional customer service and a smile throughout the event. 
Scan tickets to verify authorized entry into Gillette Stadium and resolve any ticket issues by educating guests on mobile ticketing or escalating more significant challenges
Ensure Club/Suite integrity by checking tickets or wristbands that authorize access into premium seating areas.  
Attempt to resolve seat disputes or other Fan Code of Conduct violations in conjunction with stadium Security personnel
Reduce guest effort through ADA accommodations by coordinating or directing guests to nearest areas of accommodation
Make yourself available and visible to guests and provide assistance as needed including directions, policy questions and service opportunities. Guest relationships and their overall experience is our top priority.  
Commitment to safety by monitoring crowd activities and report any suspicious activity and/or behavior to your area supervisor.
Special projects and assignments as business dictates.

SUPERVISORY RESPONSIBILITIES  

This position has no supervisory responsibilities

SKILLS AND QUALIFICATIONS  

Service-oriented person who places value on each guest interaction
Driven focus to help and support guests and team members
Maintain a positive and professional demeanor at all times
Effective communication skills with the ability to communicate with a wide variety of people in an exciting environment 
Ability to take direction and demonstrate flexibility with shifting priorities on event day 
Ability to work full stadium events to include nights, weekends, and holidays.
Minimum of High school education or equivalent
Must be able to adhere to process protocol and must be able to apply established protocols in a timely manner

PHYSICAL DEMANDS  

Ability to stand for prolonged periods 
Some positions may require the repeated climbing of stairs
Must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions 

WORK ENVIRONMENT 

The noise level in the work environment is usually loud/very loud on event days
This position may require work in inclement weather to include heat, cold, rain, snow

CERTIFICATES, LICENSES, REGISTRATIONS  

Roles that operate stadium elevators must have a state certification 

OTHER DUTIES  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Qualifications