Security Operations Manager - REMOTE

Why You’ll Love Working at Quorum

At Quorum Federal Credit Union, we are a cutting-edge credit union that operates as a technology company, delivering innovative financial solutions to our members. As a remote organization, we thrive on collaboration and recognize outstanding performance. We are the ideal workplace for self-motivated individuals who are committed to organizational success and eager to join a dynamic team of professionals. We stand out as a best-in-class employer, offering a unique and supportive work environment that fosters personal and professional growth. Our culture is built on valuing teamwork, recognizing achievements, and providing the tools and resources needed to excel. If you are looking for a place where you can make a meaningful impact, enjoy a flexible and fulfilling work experience, and be part of a forward-thinking team, Quorum Federal Credit Union is the perfect fit for you. 

How You’ll Make an Impact

The Security Operations Manager reports to the Vice President of Cybersecurity and is responsible for day-to-day execution of the credit union’s cybersecurity operations program. This role focuses on operational security monitoring, identity administration support, control execution, vulnerability coordination, incident response support, and audit evidence readiness.

What You’ll Be Doing 

• Manage day-to-day security operations activities, including alert review, escalation coordination, case tracking, and support for managed security services or internal monitoring functions.
• Coordinate incident response activities, including triage, tabletop exercise, documentation, evidence preservation, operational security readiness activities, communications support, and remediation follow-up.
• Support identity and access management processes, including provisioning governance, privileged access controls, periodic access reviews, and separation-of-duties administration.
• Coordinate remediation efforts resulting from internal and external security assessments, penetration tests, audits, and regulatory examinations, including tracking findings through closure and reporting status to the Vice President of Cybersecurity.
• Administer and coordinate security tools, dashboards, logging, endpoint controls, cloud security monitoring, and other operational cybersecurity controls.
• Support third-party security reviews by collecting documentation, tracking findings, and monitoring remediation commitments.
• Assist with policy administration, control validation, testing support, and preparation of evidence for audits, exams, and regulatory reviews.
• Prepare operational metrics and reporting for the Vice President of Cybersecurity, including trends, incidents, control performance, and risk indicators.
• Partner closely with infrastructure, application, and digital delivery teams while maintaining focus on security control execution and independent issue escalation.

What You Bring to the Team 

• Bachelor’s degree in cybersecurity, information systems, computer science, or a related field preferred.
• CISSP and GIAC-GSEC certifications required
• 5 to 8 years of cybersecurity or information security experience, including hands-on operational security work.
• Experience supporting security operations, IAM, incident response, vulnerability management, and security tooling.
• Experience in a financial institution or other regulated environment preferred.
• Familiarity with Microsoft security tools, cloud security controls, endpoint protection, logging and monitoring, and audit support processes.

Success Profile

• Strong operational discipline and follow-through.
• Ability to organize multiple security workstreams and drive remediation.
• Detail-oriented approach to evidence, controls, and documentation.
• Collaborative style with enough confidence to escalate issues appropriately.

Tools & Work Environment 

• Stable internet connection with speeds high enough for video conferencing and screen sharing 
• Smartphone with current iOS/Android OS  

• Prolonged periods sitting at a workstation and working on a computer 
• Ability to communicate with coworkers and customers via email, chat, teleconference, and/or phone 

Where You Can Work  

Candidates must reside within the United States. We are not able to consider applicants who reside in Montana, Nebraska, Rhode Island, or Puerto Rico. 

Quorum's opportunities are based in the U.S., and U.S. work authorization is required. We are not able to provide current or future sponsorship.  

Compensation & Rewards   

Compensation for this role is $130,000 - $170,000 per year with the potential for discretionary incentive compensation based on both company and individual performance.

 Benefits That Support You   

• Excellent health insurance packages with a Health Reimbursement Account option
• Life, AD&D, Short-Term Disability and Travel Insurance
• 401k plan with company match dollar for dollar up to 6 percent*
• Generous time-off policy with paid time off (PTO), volunteer time off (VTO), birthday PTO, and company-observed holidays
• Monthly stipend for wellness activities and mental health*
• Tuition reimbursement
• Pet Benefits, including insurance, discounts, “pawternity” PTO day, and more
• Bonus/commission plan for qualifying roles
• Employee perks (including mortgage discounts!)
• PTO purchase and sell-back programs
• Rewards and peer recognition programs
• Trust-based, out-come oriented remote work environment for most roles 

*After 6 months of service 

Interview Process & AI Usage

We embrace technology and are enthusiastic about the role AI can play in helping people work more effectively. We recognize that candidates may use AI tools to prepare for opportunities, research organizations, or refine application materials. During interviews and assessments, however, we are most interested in understanding your own experiences, judgment, problem-solving approach, and communication style. Please be prepared to discuss your work, decisions, accomplishments, and thought process in your own words. We look forward to getting to know the person behind the application.

 Important Compliance Information  

• Quorum is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, marital status, protected veteran status, or disability status.  

• Quorum will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available upon request for applicants and/or employees with qualifying disabilities throughout the application and employment process. 

• Qualified Applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, city and local laws, rules, and regulations. 

• This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The company reserves the sole right and discretion to make changes to this job description. 

• Each employee is required to uphold the Credit Union's compliance with all policies, procedures, and required regulations including the Bank Secrecy Act and our Anti-Money Laundering policy. 

• This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.