Security Officer

Job Summary: One Daytona/Coquina 
Provide security detail as outlined in the post orders and establish working relationships with customers, local law enforcement and fire departments. Security personnel will always perform job duties with a constant awareness of surroundings, making note of all activity that takes place in the assigned area. Security Officers must maintain a professional image and always demonstrate excellent customer service.

Basic Functions:

• Control of entrances and movement of pedestrian and vehicle traffic.
• Patrol of buildings and perimeters.
• Escort of material and personnel.
• Inspection of security and fire exposures.
• Special assignments.

Responsibilities:
Duties may vary depending on department size, organizational structure, geographic location and post assignments. Reasonable accommodations may be made to allow for certain ADA requirements. Overall general function of officers is to provide security detail as described below (Note: duties may vary depending on post orders):

• Be on time and report to post in full uniform.
• Maintain professional image that includes greeting customers, visitors and employees in a polite and friendly manner.
• Be proactive in knowing all revisions to post orders and general information distributed by the customer and AFS.
• Patrol physical property or maintain fixed post position, being diligent to report any suspicious activity and investigate accidents and criminal acts.
• Monitor cameras or equipment in a continuous fashion as outlined in the post orders.
• Maintain a working knowledge of all emergency policies, procedures and regulations to be able to respond to alarms, incidents and emergency situations.
• Complete Daily Activity Reports, Log Book entries, Incident Reports and all relevant reports related to job assignment.
• Make recommendations to management on better safety and loss prevention processes as identified during daily routine.
• Have knowledge of any life safety systems, fire panels, CCTV system computer, and other such equipment to complete job assignments. Ensure continuous and safe operation of all elevators and access doors. Know authorized contractor personnel who are responsible for maintenance and upkeep of equipment.
• Ensure training and compliance guidelines are met as outlined by AFS and other agencies regulating the customer / market.
• Communicate on a daily basis with Security Supervisor any new Security Issues or changes that need to be considered or implemented.

Skills and Abilities:

• A security officer is to be honest, alert and well-disciplined as the custodians of employee and customer property and safety.
• Constant and dedicated vigilance.
• Strong customer service skills, exemplifying Andy Frain Services Mission Statement.
• Ability to be a hands-on, results oriented employee, handling multiple priorities simultaneously.
• Ability to facilitate progressive change, work as part of a team and follow directions.
• Work with a sense of urgency.
• Strong oral and written communications skills.

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Andy Frain Services reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in the position description, in the Company's sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.
 
Qualifications

Andy Frain Services is seeking highly motivated, professional, and customer service-oriented Security Officers to join our team. This position is assigned to an executive office environment and requires individuals who are dependable, resourceful, detail-oriented, and capable of exercising sound judgment while maintaining a welcoming and professional presence.

Security Officers serve as the first point of contact for employees, executives, visitors, contractors, and vendors and are responsible for ensuring a safe, secure, and professional environment.

Essential Duties & Responsibilities

• Provide exceptional customer service to tenants, executives, guests, vendors, and visitors.
• Monitor access control systems and issue temporary access credentials as required.
• Verify identification and maintain accurate visitor logs.
• Enforce property policies, procedures, and building regulations.
• Conduct routine interior and exterior patrols of the property.
• Monitor CCTV systems and report suspicious activity.
• Respond to alarms, emergencies, safety concerns, and incidents requiring security intervention.
• Complete detailed Daily Activity Reports (DARs), incident reports, and other required documentation.
• Conduct property inspections and identify potential hazards, safety concerns, or maintenance issues.
• Assist with risk management initiatives by identifying and reporting liability concerns, trip hazards, water leaks, damaged property, unsafe conditions, and other potential risks.
• Maintain key control procedures and accountability of issued equipment.
• Assist with emergency response procedures, evacuations, severe weather events, medical emergencies, and fire alarms.
• Maintain a professional appearance and demeanor at all times.
• Interact professionally with executives, corporate staff, visitors, contractors, and public safety personnel.

Minimum Qualifications

• High School Diploma or GED required.
• Valid Florida Driver's License preferred.
• Valid Florida Department of Agriculture Class "D" Security License required.
• CPR/AED Certification preferred.
• Strong verbal and written communication skills.
• Basic to intermediate computer proficiency, including Microsoft Office and email systems.
• Ability to learn access control, visitor management, and incident reporting software.
• Ability to read, write, and speak English effectively.

Desired Skills & Abilities

• Excellent customer service and interpersonal skills.
• Strong observation and problem-solving abilities.
• Ability to remain calm and professional during emergencies.
• Strong report-writing skills and attention to detail.
• Ability to work independently with minimal supervision.
• Ability to exercise sound judgment and make decisions in dynamic situations.
• Professional appearance and executive-level customer service mindset.
• Understanding of risk management, liability prevention, and workplace safety principles.

Physical Requirements

• Ability to stand and walk for extended periods of time.
• Ability to climb stairs and conduct building patrols.
• Ability to occasionally lift up to 25 pounds.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to respond quickly to emergencies and safety concerns.

Preferred Experience

• Security, military, law enforcement, corrections, emergency services, hospitality, customer service, or executive protection experience.
• Experience working in corporate office buildings, executive environments, hospitals, government facilities, or high-profile properties.
• Experience with CCTV systems, access control systems, badging systems, and incident reporting platforms.

What We Are Looking For

We are seeking officers who are professional, dependable, thorough, resourceful, and committed to providing outstanding customer service while maintaining a safe and secure environment. Successful candidates will demonstrate integrity, accountability, strong communication skills, and a proactive approach to security and risk management.