Security Host

Status: Part-Time

Company: Evening Entertainment Group (“EEG”) 

Location: Backyard Gilbert

About Us: At Backyard Gilbert, we take pride in creating memorable experiences for our guests. We are a leading player in the hospitality industry, dedicated to providing exceptional service and ensuring our team members are at the heart of our success. As we continue to expand our presence in the industry, we are seeking a passionate and talented Security Host to join our team. 

Job Description: As a Security Host at Backyard Gilbert, you will play a vital role in maintaining a safe, welcoming, and controlled environment for both guests and team members. A Security Host ensures consistent delivery of exceptional guest experiences by monitoring entry points, verifying identification, and enforcing venue policies in a professional and respectful manner. This role is responsible for maintaining crowd control, addressing any issues promptly, and upholding company standards while ensuring a secure and enjoyable atmosphere for all.
 

Duties/Responsibilities:

• Maintain a safe environment by monitoring the premises for potential security breaches, disturbances, or illegal activities. 
• Respond promptly and appropriately to incidents or emergencies. 
• Enforce venue policies and procedures to maintain order and safety. 
• Verify guest age and identification to ensure compliance with legal drinking requirements. 
• Control access to the establishment, including checking IDs and managing crowd entry. 
• Detect counterfeit identification or fraudulent activity. 
• Monitor crowd behavior and identify intoxicated, disruptive, or aggressive individuals. 
• Manage lines and queues efficiently to ensure smooth guest entry and exit. 
• Provide exceptional customer service by assisting guests with inquiries and directions. 
• Address guest concerns and complaints in a professional and courteous manner. 
• Assist with first aid or medical situations and coordinate with medical personnel when needed. 
• Work closely with management, security staff, and venue personnel to ensure clear communication. 
• Collaborate with law enforcement or emergency services when required. 

Required Skills/Abilities:

• Strong observation and situational awareness skills. 
• Ability to remain calm and act quickly in high-pressure or emergency situations. 
• Knowledge of conflict resolution and de-escalation techniques. 
• Strong communication and interpersonal skills. 
• Ability to identify fake or fraudulent identification. 
• Customer service mindset with a professional and approachable demeanor. 
• Ability to enforce rules and policies firmly and fairly. 
• Good judgment and decision-making skills. 
• Ability to manage crowds and maintain control in busy environments. 
• Basic first aid knowledge or willingness to learn. 
• Team-oriented mindset with the ability to collaborate effectively. 
• Reliability, punctuality, and strong work ethic.

Physical Requirements:

• Prolonged periods of standing and walking.
• Must be able to lift, balance, and carry trays of food weighing up to 25 pounds.

Backyard Gilbert provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic provided by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.