Security Guard Dispatch/Scheduler

Job Summary
The Security Guard Dispatch & Scheduler is responsible for overseeing the scheduling and dispatch of security personnel at Tact Tech Security Solutions. This role ensures the prompt assignment of guards to locations, monitors shifts, handles urgent requests, and maintains efficient communication with both guards and clients. 

The ideal candidate works independently, demonstrates excellent organizational skills, and remains calm under pressure while supporting operational efficiency.

Key Responsibilities

Dispatch Coordination

• Coordinate the immediate deployment of security personnel in response to service requests, incidents, call-outs, or emergencies.

• Maintain contact with guards throughout their shifts to verify location and availability.

Scheduling

• Manage and adjust shift schedules based on call-outs, absences, or changing client needs.

• Prepare and distribute daily schedules and reports for staff coverage.

• Ensure all posts are staffed according to client requirements and compliance standards.

Communication & Incident Reporting

• Serve as the main point of contact for guards, responding to inquiries and resolving issues promptly.

• Clearly communicate via radio and other communication systems.

• Document incidents, irregularities, or any changes in staffing promptly.

• Maintain accurate records of shift changes, attendance, and dispatch activities.

• Approve and reject reports as appropriate.

Emergency Management

• Act as the first responder in coordinating additional resources or escalation in emergencies.

• Monitor and report any high-risk situations or incidents to management immediately.

Qualifications

Required

• Prior experience in dispatch, scheduling, or security-related roles preferred.

• A valid Security Guard D license or be willing to obtain one within six months of hire.

• A valid Florida driver’s license.

• Strong organizational and multitasking abilities.

• Excellent verbal and written communication skills.

• Proficiency with scheduling software or dispatch management systems is a plus.

• Dependable, proactive, calm under pressure, and able to work independently.

Benefits
Tact Tech Security Solutions offers the following benefits to Dispatch/Schedulers:

• Competitive compensation and performance incentives

• 401(k) retirement plan

• Life, accidental death, and dismemberment insurance

• Training and career development opportunities

• Opportunities for growth and advancement

• A positive and collaborative work environment

• Uniforms and equipment provided

Physical & Work Requirements

• Ability to sit for extended periods while monitoring and managing dispatch systems.

• Strong hearing and vision to maintain situational awareness of security communications.

• Ability to remain alert and attentive while performing dispatch duties. 

• Ability to perform performance-related work as assigned, supporting operational efficiency and quality standards.

Employment Eligibility

• Candidates must be authorized to work in the United States without sponsorship.

• Employment eligibility verification will be completed as required by law.

• Tact Tech Security Solutions does not offer visa sponsorship for any employment-based visas.

Equal Opportunity Statement
Tact Tech Security Solutions is an Equal Opportunity Employer. We are committed to maintaining a diverse and inclusive workplace and do not discriminate based on any protected status under applicable law.