Security Analyst

Security Analyst

Req number:

R7784

Employment type:

Part time

Worksite flexibility:

Hybrid

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Security Analyst ready to take us to the next level! If you have experience providing Tier 2 support for Microsoft 365 messaging and collaboration environments and are looking for your next career move, apply now.

Job Description

We are looking for a Security Analyst to provide Tier 2 support for Microsoft 365 messaging and collaboration environments, ensuring system reliability, security, and high-quality end user support. This position will be a part-time contract role (15 hours per week) and is hybrid, requiring one onsite day and one remote day per week, with onsite work located in Concord, NH.

What You’ll Do

• Provide Tier 2 support for messaging and collaboration issues via ticketing systems, chat, phone, and in-person support

• Manage Exchange Online mailboxes, shared mailboxes, and distribution lists, including user access and permissions

• Troubleshoot Microsoft Teams functionality including meetings, chat, and channels

• Create and manage Exchange and Teams objects and configurations

• Administer user permissions and access controls for messaging and collaboration tools

• Assist with multi-factor authentication (MFA), conditional access policies, mailbox auditing, and compliance-related activities

• Monitor Microsoft 365 service health dashboards and proactively address alerts and service disruptions

• Perform daily system health checks across applications and servers, resolving or escalating issues as needed

• Report outages and escalate to helpdesk or support teams when required

• Maintain and update knowledge base articles, troubleshooting guides, and process documentation

• Monitor CrowdStrike dashboards and respond to user support requests related to endpoint security

• Provide consistent, high-quality customer service and technical support to a large end-user population

What You’ll Need

Required:

• Strong experience supporting Microsoft 365 environments, including Exchange Online and Teams administration

• Experience with Active Directory and Microsoft Entra ID for authentication and access management

• Experience providing Tier 2 technical support in messaging and collaboration environments

• Experience managing user accounts, permissions, and messaging objects in enterprise environments

• Familiarity with MFA, conditional access, and security/compliance best practices

• Experience troubleshooting messaging systems, collaboration platforms, and endpoint environments

• Strong knowledge of Windows environments and Office 365 administration

• Excellent customer service and communication skills

• Ability to document processes and maintain knowledge base content

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to provide support

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

$40 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role will include 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.