SECURITY
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FINE ENTERTAINMENT MANAGEMENT
Las Vegas, NV, US
Summary
The security personnel is responsible for maintaining a safe and friendly environment for guests and staff while enforcing venue conduct standards. They must manage crowd flow, handle incident reporting, and proactively address guest needs or inappropriate behavior.
Job Description
Job DetailsJob Location: Smelly Cat - Las Vegas, NV 89109Job Summary: Responsible for providing friendly, engaging, and superior service to every guest. Create a warm, friendly, and safe atmosphere for guests. Maintains safe environment for guests and staff.
Essential Job Functions:
Provide superior levels of customer service to all guests
Maintain a safe atmosphere for all guests and team members
Apply verbal judo concepts in communication with irate or intoxicated guests.
Report all safety or security incidents to Security Director and General Manager (and Bar Manager on duty at time of incident).
Forward employee incidents to HR and Director of Security as soon as completed.
Complete a report for all guest incidents such as injuries or security issues
Ensure that guests are of age by properly checking identification
Maintain high visibility during shift
Enforce FINE Entertainment guest standards of conduct including dress code.
Protect FINE Entertainment property by maintaining crowd activity
Control the flow of guests coming into the venue as well as maintaining the flow of walkways and high traffic areas.
Maintain the proactive approach to solving any guest’s questions or problems
Immediately stop any illegal activity or inappropriate behavior
Escort guests from the premises based at management’s discretion
Actively market social media and FINE Entertainment smart phone app.
Must maintain a clean, safe, and organized work environment, following all guidelines established by the Southern Nevada Health District and Building and Fire guidelines.
Adhere to all Department and Company Policies and Procedures.
QualificationsQualifications:
Must be 21 years or older.
Previous experience as Security or Security Host is preferred.
Must possess excellent customer service and communication skills.
Must be able to initiate and engage guests in conversation in a professional manner.
Must possess a valid Alcohol Awareness Card. (TAM, ACT, or other qualifying card)
Must possess a valid Sheriff’s Card issued by the LVMPD Fingerprint Bureau.
Must be able to reach, stoop, bend, lift, and clean during various activities throughout shift.
Must be able to communicate fluently in English.
