Seasonal Service Shop Technician Lead

Description

evo Purpose: To make life better by building community and igniting the adventurous spirit that lives within us all. evo is leading multi-channel retail brand that stands at the intersection of community, commerce, action sports and the outdoor lifestyle. This is personified by a distinctly curated product assortment and a creative approach to crafting highly differentiated customer experiences. We define success differently than most. Balancing our goals of (1) building an iconic brand and business (2) creating an extraordinary place and path for our employees and (3) leveraging our success to give back, helping to empower underprivileged children is paramount to evos success. We have a passion for community, sports and lifestyle, and a collective hunger when it comes to building a great company together.

The Job

The Service Shop Lead is responsible for leading day-to-day operations and supporting the Service Shop team in maintaining a high level of efficiency and customer satisfaction. This role involves guiding the work of Service Shop & Rental Associates, ensuring the timely completion of tasks, and assisting with customer inquiries.  

 The Perks

•  Sick leave, 40 hours volunteer paid time off
• Employee discount and access to pro deals on most the products we sell
• Time together outside, volunteer activities, community events, ride days and annual retreat

Pay: $19.63 - $25.92/hr

Duration: Mid October - Mid February (with the possibility to extend) 

Scheduling Requirements: 

• This is a seasonal position with weekend and holiday scheduling requirements. 
• Weekend availability is required, as well as the ability to work during peak holiday periods including Black Friday (the day after US Thanksgiving) and the weeks leading up to and following Christmas. 
• Shifts may include mornings, evenings, weekends, and holidays. 

The Opportunity

• Team Guidance: Provide guidance to Service Shop & Rental Associates, ensuring a positive and collaborative work environment. 
• Workflow Management: Oversee the daily workflow of the service shop, assigning tasks to associates and ensuring the timely completion of tunes, mounts, and rental preparations. 
• Customer Service: Assist in addressing customer inquiries, concerns, and requests, ensuring a high level of customer satisfaction. 
• Equipment Maintenance: Supervise the maintenance and cleanliness of rental equipment, ensuring it meets the highest standards. 
• Training: Provide training to new and existing Service Shop & Rental Associates, ensuring they are well-equipped to handle their responsibilities. 
• Collaboration: Work closely with the Service Shop Supervisor to coordinate activities with technicians, mechanics, and other team members for efficient service delivery. 
• Inventory Management: Assist in monitoring and managing inventory levels for rental equipment and service shop supplies. 
• Quality Control: Implement and enforce quality control measures to ensure the accuracy and completeness of service and rental processes. 
• Performance Support: Provide hands-on support to associates in performing tunes, mounts, and other service tasks as needed. 
• Communication: Facilitate effective communication within the team, ensuring everyone is informed about daily tasks and any changes in procedures. 

Requirements

The Must Haves

• High school diploma or equivalent required; additional coursework or certifications in retail management is a plus. 
• Previous experience in a leadership or lead role within a service shop or rental environment
• Proficiency in using standard office and communication tools. 
• Leadership, adaptability, attention to detail, communication, critical thinking, customer service, inventory management, multitasking, problem-solving, product knowledge, teamwork, time management. 
• Embodies, honors, and lives our core values: The Great 8 

At evo, we are working to build and nurture a culture where equity, inclusivity, and compassion are inherent to how we operate and evolve. We recognize and value the uniqueness of each individual's experiences and understand the power in the diversity of ideas and opinions. Guided by our values and mission to promote more inclusive outdoor spaces, we are working to develop a team that is equally representative of the community we hope to build.

While there is more work to be done, we are in the process of evolving our toolset. We are committed to providing the space, support, and resources necessary for each individual to feel heard and valued. If you are interested in contributing your unique voice to our journey, we welcome you to apply!

evo is an equal opportunity employer. We believe the participation of individuals of diverse ages, races, religions, cultures, abilities and personalities will add to personal development and organizational success. All employees and potential employees will be recruited, selected, trained, and promoted without regard to sex, sexual orientation, race, religion, marital or military status, age, national origin, color, the presence of any mental, physical, or sensory disability, genetic information, gender identity, political ideology, or any other basis prohibited by law.

evo embraces equal and fair pay and offers unique & competitive benefits to all employees. We provide compensation ranges for all posted roles. Many factors go into determining the actual compensation offered, including: specific skills and experience, geographic location and other relevant factors. The range for this position may be lower or higher in different markets. The base wage for this role ranges from $19.63 to $25.92/hr. Where you land in that range depends on your skills and experience, and we also factor in internal pay equity. While the full range is listed for this role, we rarely hire at the top of the range, leaving room for professional and financial growth in role.

At evo, we continually evolve our pay process and total rewards offerings to ensure pay is fair and easy to understand. While every individual's needs are unique, we are proud to offer a benefits package that has been carefully curated to support both your personal life and professional aspirations.