Seasonal Product Support Associate

Job Description:

The Organization

What if K-12 education were designed to help all students develop lives of meaning and purpose? Wayfinder was founded at the Stanford d.school to answer this question. Our goal is to double our impact each year for the coming years. Our vision is to become the preeminent future-readiness curriculum company in the world — leading the global movement of purpose, meaning, and belonging-based education worldwide. 

What We Value

You’ll be joining a team of incredibly motivated and dedicated staff members committed to living our organization's values. We work collaboratively across teams, and we feel and act like a purpose-driven organization. To the best of our abilities, each person’s role aligns with their own sense of purpose, which feeds into Wayfinder’s larger sense of purpose.

Read this article about our workplace culture in Conscious Company.

We value equal access, inclusive community, and belonging, and these values are represented in our product, our team, and our school partners.

Product: We develop our learning tools using human-centered design principles. We work with grade-level experts to ensure our curriculum is developmentally appropriate and engaging at all levels. Every Wayfinder lesson is supported by relevant research, prototyped in classrooms, and vetted by teachers over rounds of feedback and iteration. We use Universal Design for Learning principles to give every student an equal opportunity to succeed.

Team: Our team is composed of people from all different backgrounds and walks of life. We intentionally recruit, hire, and work with people of all identities + experiences. We focus on belonging: being connected, accepted, and valued by the people around us. 

School Partners: We intentionally target a wide array of educational partners, from traditional to non-traditional, that work with a range of students from different socioeconomic groups. We’ve taught our curriculum in high-need schools in the Bronx, independent schools in Silicon Valley, and after-school programs in San Antonio.

The Role

Wayfinder is seeking a seasonal Product Support Associate to deliver timely, high-quality support to our users. This role will handle high-volume, detail-oriented operational tasks, including rostering users, managing licenses, updating permissions, and working with spreadsheets and system data. This role will play an integral part in the Product Support team’s ability to deliver excellent customer and technical service.

Our ideal candidate is technically literate, highly detail-oriented, and comfortable working in fast-paced environments where they manage multiple incoming requests simultaneously. This role is well-suited for someone who enjoys structured, procedural, precision-based work involving spreadsheets, user systems, and ticket-based workflows. This is a full-time, seasonal position. This person will be expected to work up to 40 hours each week. The estimated duration for this position is May 2026 - October 2026. 

The seasonal Product Support Associate will report to the Product Manager, Operations. 

We strongly encourage people from traditionally underrepresented populations in tech - such as women, People of Color, People with Disabilities, and LGBTQ+ people, etc - to apply!

Responsibilities

• Manage and reduce support ticket backlog while addressing incoming requests in a timely manner
• Provide on-demand, time-sensitive rostering support to users
• Handle manual user additions, license assignments, and perform quality checks
• Document and navigate Salesforce workflows to track, update, and resolve customer requests
• Maintain and troubleshoot failed or errored data imports
• Support demo account setup and management
• Provide coverage for the rostering slack channels and respond to internal questions
• Assist in identifying recurring issues and suggest process improvements

Requirements

• Recently completed a Bachelor’s degree, or have experience in customer service or technical support 
• Strong problem-solving and troubleshooting skills
• Excellent attention to detail and organizational abilities
• Ability to manage multiple tasks and prioritize in a fast-paced environment
• Strong written and verbal communication skills
• Comfort working with data, spreadsheets, and basic technical systems
• Experience with customer support tools (e.g., Zendesk, Intercom), Salesforce, or content management systems is a plus
• Fluency in written and spoken English

Compensation

This position is an exempt, hourly role paid at $25/hour.

We offer a competitive package that is based on location and experience. We also offer the following benefits:

• 401k: We care about your ability to save for your future.
• Time Off: Flexible vacation policy to encourage people to get out and see the world.
• Healthcare: Medical, dental, and vision policies.
• Goodies: Whatever hardware and software you need to get the job done.
• Team Fun: Regularly scheduled events, annual retreat, and celebrations.
• Learning: Learning & Development Opportunities to grow your skills and career.
• Great team: Working with fun, hard-working, kind people committed to making a difference!
• Flexible culture: We are results-focused. We don’t work at the office every day.
• And much more! Lots of other perks make this company an incredible place to work.

Location

Remote work. Wayfinders’ regular operating hours are Monday-Friday, 8:00 a.m. to 5:00 p.m. The daily work schedule may vary depending on the crew in which you are working.

Next Steps, If Interested

If you are interested, please fill out the job application on Workable.

EEO Statement 

At Wayfinder, we don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. Wayfinder is proud to be an equal opportunity workplace.

Pay Transparency 

Wayfinder compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Wayfinder’s total compensation package. Additionally, Wayfinder provides a variety of benefits to employees, including health insurance coverage, a monthly stipend, office buildout stipend, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.

Reasonable Accommodations

Wayfinder is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR at peopleoperations@withwayfinder.com. 

Additional Notice

Please note that this job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.