Seasonal Lost and Found Administrative Representative- RSW
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Enterprise Holdings
FL
Summary
The representative will manage lost and found items, including logging, tracking, and delivering them to customers. Additionally, they will provide administrative support and customer service via phone and email to assist with rental inquiries and fleet maintenance tasks.
Job Description
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
We have an opportunity at RSW for a 150-day Seasonal, Part-time Lost and Found Administrative Representative. This position will hold a primary responsibility of lost and found and will provide a high level of customer service by assisting both internal and external customers primarily via the phone, in addition to administrative support. At times, this individual may need to lift and move lost and found items, either for delivery and/or for organization in storage facility. In addition, this individual will need to deliver lost and found items to customers at their homes or places they're staying while in SW Florida. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
The starting rate of pay is $15 / hour based on a 25 hour workweek.
This positions is located at RSW, Fort Myers International Airport.
Schedule: Sunday, Monday, Tuesday
Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.
Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.
Responsibilities
Customer Service and Administration
Primary Focus is Lost and Found
- Maintain Lost & Found control via Lost Returns Website.
- Log Lost items into system as received.
- Match to customer claims
- Ship lost items to customers.
- Maintain neat lost and found closet.
- Phone conversation regarding Lost Returns process.
Call Center
- Daily GPS Inventory and Re-conciliation
- Daily customer service email, response, and resolution.
- Answer customer calls – Rate changes, Location Changes, Extension. Etc
- Clear communication with management regarding customer callback requests
Fleet Management and Maintenance
Car Control
- Process, Tow exchanges, recovery from tow yards daily
- Daily update on Unaccounted units, work with Fleet Supervisor. – Camera research, exit logs, Odyssey information.
- Work with Risk and LCPA – Failure to return and Conversions
- Work DBL Rent pends/ Close Pends daily
When necessary, may be asked to assist with License Plates.
- Send daily LP dead list to LP Clerk.
- Process received plates daily. Physically attach LP to cars and send email requesting holds removed.
- Work LP on hand daily with updated unit location.
- Mail plates to admin office or applicable branches, groups.
Equal Opportunity Employer/Disability/Veterans
Qualifications
- A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
- A minimum 1 year experience handling basic customer service and office administration functions.
- Must be able to work 25 hours per week.
- Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years.
- No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must be at least 18 years old.
At Enterprise Mobility™ we are paving a new way forward by creating better experiences for how we move. We give people around the world the ability to connect in ways that suit their unique needs. It’s a bold idea that has defined our purpose-led, people-first organization for over 65 years, and it’s one that we continue to strive toward with every journey.
Through our trusted brands and our portfolio of offerings, we aim to reach the highest levels of customer service with each interaction. And we invest in — and care about — each other, our communities and every journey. It’s a point of pride and distinction, rooted in our origins. It’s how we grew from a pioneer with a fleet of seven cars to a global mobility leader with more than 90,000 team members around the world. And it’s what will continue to drive the future of the organization and mobility itself.
Over the years, we’ve learned moving forward isn’t a simple matter of going from point A to B. Today, mobility is the movement of people and goods. It goes beyond the vehicles we drive to encompass an integrated way of travel that meets every individual’s unique needs and preferences.
That is why it’s our vision to be the world’s best and most trusted mobility company. As mobility continues to evolve, we'll continue to innovate to work toward a reimagined mobility future that is more accessible, efficient and sustainable for all.
Company size
10,001+ employees
Industry
Travel Arrangements
Org type
Privately Held
Headquarters
St. Louis, Missouri
At Enterprise Mobility™ we are paving a new way forward by creating better experiences for how we move. We give people around the world the ability to connect in ways that suit their unique needs. It’s a bold idea that has defined our purpose-led, people-first organization for over 65 years, and it’s one that we continue to strive toward with every journey.
Through our trusted brands and our portfolio of offerings, we aim to reach the highest levels of customer service with each interaction. And we invest in — and care about — each other, our communities and every journey. It’s a point of pride and distinction, rooted in our origins. It’s how we grew from a pioneer with a fleet of seven cars to a global mobility leader with more than 90,000 team members around the world. And it’s what will continue to drive the future of the organization and mobility itself.
Over the years, we’ve learned moving forward isn’t a simple matter of going from point A to B. Today, mobility is the movement of people and goods. It goes beyond the vehicles we drive to encompass an integrated way of travel that meets every individual’s unique needs and preferences.
That is why it’s our vision to be the world’s best and most trusted mobility company. As mobility continues to evolve, we'll continue to innovate to work toward a reimagined mobility future that is more accessible, efficient and sustainable for all.
Company size
10,001+ employees
Industry
Travel Arrangements
Org type
Privately Held
Headquarters
St. Louis, Missouri
