Seasonal Guest Services Attendant

Description

I. SUMMARY

Under the supervision of the Guest Services Manager, the Seasonal Guest Services Attendant is primarily responsible for providing services to the guests of the park and for activities associated with maintaining a friendly, secure, and informative environment.

II. ESSENTIAL JOB FUNCTIONS

• Greet guests and collect entry fees accordingly.
• Provide information to the public regarding interpretation of park facilities and exhibitions.
• Monitor activities within the park complex to ensure safety of guests, living and non-living collections, displays, etc.
• Handle cash and balance a cash drawer along with counting that drawer at start and end of day.
• Keep shift areas clean and orderly, and clean according to policies regarding living and non-living collections.
• Support answering the park’s main telephone line by referring calls to staff or voice mail, and providing information to the public regarding park programs and events.
• Inspect park buildings including doors, windows, exhibit areas, kitchen, lighting, interactive displays, floors, restrooms, playgrounds, museum grounds, etc. to assure the building, its contents, and the premises are secure, clean, and functioning as they should.
• Provide support to park events/meetings and assist with set up/takedown of tables, chairs, etc. 
• Assist with ushering guests and crowd control during animal programs or to support animal care staff.
• Other duties as assigned.

Requirements

III. EDUCATION AND EXPERIENCE

• Experience working with the public in customer service environment preferred.
• Basic computer skills and competency is desirable.

IV. KNOWLEDGE, SKILLS AND ABILITIES

• Professional, outgoing communicator.
• Able to greet and communicate effectively with staff, volunteers, and guests, including school-age children, young adults, and teachers.
• Must be reliable, punctual for shifts, and able to coordinate their personal and professional schedules.
• Able to multi-task (for example, interact with guests while watching over the store area or exhibit displays to minimize theft or damage).
• Able to observe, recognize, and take action to correct potentially hazardous situations whether via actions by guests or problems with museum equipment or displays.
• Must be able to work flexible hours, including weekends and holidays. 
• (Regular Full and Part-Time Staff excluding Temporary/Seasonal Staff) must possess a valid California driver’s license or be able to acquire within ten (10) days. Provide a clean DMV report. 

V. INSTITUTIONAL RESPONSIBILITIES 

All staff members play an important role in supporting and advancing the Turtle Bay’s mission and vision for our role in the community. As such, we seek candidates who will share our path to: 

• Support the museum’s mission to inspire wonder, exploration and appreciation of our world, and share our vision of TBEP as a vibrant gathering place where our community is strengthened through education, cultural engagement and economic growth. 
• Uphold our core values in one’s day-to-day work including playfulness, real-world experiences, interdisciplinary learning, community, lifelong learning, integrity, and sustainability. 
• Contribute to a positive organizational culture based on respect, cooperation, professionalism and teamwork, as we strive together to achieve our mission and vision.

N - Never 0% O - Occasionally 1-32% F - Frequently 33-65% C - Constantly 66-100%

1.) How much on-the-job time is spent in the following physical activities?

Standing - C

Walking - F

Sitting - N

Talking, Hearing - C

Feeling, Fingering, Grasping - C

Climbing, Balancing - O

Crouching, Crawling, Kneeling - O

Reaching with Hands and Arms - F

Tasting, Smelling - N

N - Never 0% O - Occasionally 1-32% F - Frequently 33-65% C - Constantly 66-100%

2.) Does this job require that weight be lifted or force be exerted?

Up to 10 pounds - F

Up to 50 pounds - F

Up to 100 pounds - O

More than 100 pounds - N

N - Never 0% O - Occasionally 1-32% F - Frequently 33-65% C - Constantly 66-100%

3.) Does this job have any special vision requirements?

Looking at CRT - C

Color Vision (identify and distinguish colors) - O

Peripheral, Depth Perception - O

Ability to Adjust Focus - O

N - Never 0% O - Occasionally 1-32% F - Frequently 33-65% C - Constantly 66-100%

4.) How much exposure does this job have to the following environmental conditions?

Blood, Body Fluid - O

Toxic Chemicals - O

Moving Parts - O

Electrical Shock Risk - O

Explosives - N

Fumes - N

Extreme Cold (non-weather) - N

Extreme Heat (non-weather) - N

Severe Hot Weather - F

Severe Cold Weather - O

5.) How much noise is typical for this job's work environment?

•  __x__ Very Quiet (Example: Forest trail, isolation booth for hearing test) Quiet (Example: Library, private office) 
• __x__ Moderate Noise (Example: business office with typewriters/printers, light traffic)
• ____ Loud Noise (Example: Metal can manufacturing, large earth moving equipment)
• ____ Very Loud Noise (Example: Jack hammer work, front row rock concert)