Seasonal Guest Experience Associate

Department:  Guest Experience

Employment Type: Seasonal, Part Time 

Salary or Hourly:  Hourly 

Salary: $14.00

Overview  

Seasonal Guest Experience Associates work our Harvest Nights and Winterlights festivals, greeting and welcoming the guests.  These positions will provide information and ticketing to the thousands of guests who visit nightly.  The positions run from August through mid-January, including regular weekdays and weekends, evenings, nights, and holidays (Halloween, Thanksgiving, Black Friday, Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day).   

Essential Job Functions

The following responsibilities describe the general nature of work for employees in this position, but this is not intended as an exclusive or all-inclusive inventory. 

• Provide excellent customer service to all guests 
• Interpret and manage the needs of guests during high volume events and exhibitions 
• Learn and become proficient in on-site ticketing system 
• Answer phone calls to assist guests with questions and ticketing issues 
• Function with flexibility on a team with multiple roles, facets, and locations throughout the campus 
• Answer questions about programs, exhibitions, events, policies, gardens, and buildings at Newfields 
• Be knowledgeable of all membership levels and information in order to sell and renew memberships 
• Work and communicate well with a dynamic group of guests 
• Ensure all needed supplies are available and maintain an orderly area at each workstation 
• As ambassadors for Newfields, Guest Experience Associates provide exceptional customer service by making all guests feel warm, welcome, and cared for. Guests become inspired as they learn all Newfields has to offer.  

Other duties may be assigned.  To perform the job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Required Skills

• Strong written and verbal communication skills
• Extremely personable, positive, and approachable
• Ability to lift up to 50 pounds

Education and/or Experience

High School Diploma/GED and previous experience in customer service

• Language
• Ability to read and interpret general business periodicals and brochures
• Ability to read a limited number of two and three syllable words and to recognize similarities and differences between words and between series of numbers 
• Clear spoken communication skills 
• Math
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages
• Other
• Basic computer skills and a pleasant attitude when interacting with visitors
• Reasoning Ability
• Ability to apply common sense understanding to carry instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands of Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this hob, the employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell. The employee must occasionally lift and/ or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color, vision peripheral vision, depth perception, and the ability to adjust focus. 

Work environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the position. The noise level in the work environment is usually moderate.  Some positions are outdoors and subject to inclement weather.